Activities Roll-over

[ptrombetta]

Act! Premium Version 18.2.53.0, Update 4 (Windows 7) fails to roll-over activities if Act! is running at midnight. Scenario: Launch Act!, leave it running prior to midnight. After midnight (next morning), the Act! Roll Over Activities window appears (30 To-dos, 4 Calls), click [OK] to roll over activities - Act! is unresponsive. Repeated clicks on [OK] and/or [Cancel] has no effect. After a dozen or so clicks on [Cancel] the window closes, activities do not roll over. You must close Act! and re launch to roll over the activities.

[KarlR]

Good morning,

In the first instance, please refer to the following kb article:

http://kb.act.com/app/answers/detail/a_id/13633  

And ensure the preferences have been set correctly.  If this is already set, it may point to a corrupt activity in the database, or corrupt preferences.  Please let me know if this resolves the issue.

Thanks 

[ch1p]

Hi Karl

This maybe a link to a restricted area of the Knowledge base

[KarlR]

Hi ch1p,

Thanks for the update - it's definitely not an internal kb article.   

It is, however the third link that's done the same today - returned an error: 

Link is now fixed and working.

Thanks 

[ptrombetta]

The Automatically Roll Over Activities preferences are set correctly (activities are in fact rolling over at midnight). Only the Calls and To-dos are set in preferences to Automatically Roll Over Activities. How do we go about determining the corrupt activity(ies) or preferences in the database?

This morning, I was presented with the issue after leaving Act! running overnight, i.e., the Roll Over Activities window appeared, which I acknowledged with a single click on [OK] - the window continues to display - follow by 10 clicks to [Cancel] - the window closed and the activities rolled over.

[KarlR]

The following kb article details how to rebuild the Act Preferences:

http://kb.act.com/app/answers/detail/a_id/14770

If, after following these steps the issue persists, please make a note of the following

How many users in the database?
Are the activities associated with a single user or multiple?
Are any activities synced from google/outlook? (one way/two-way sync?)

http://kb.act.com/app/answers/detail/a_id/19247

A single user is required initially, but if there are multiple users in the database, these are added to the empty copy once it has been created (tools>manage users).

Import the existing database to the empty copy and any corrupt activities should flag up during the process.