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ActEmail.exe stop working during sending emails

Vad
Copper Contributor
Posts: 67
Country: Russia

ActEmail.exe stop working during sending emails

Hi all, I meet with trouble when actemail.exe stop sending emails during mail merge. I try to send 15, 50 and 100 emails. And every time I meet with this trouble. I use ACT! Premium for WEB 2010 (the version number is 12.1.181.0). In error message I found the link to the msado15.dll which has version number is 6.1.7600.16688. This DLL comes with Windows 2008 Server which is managing of my ACT! What is the problem?
Regards,
Vad
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ActEmail.exe stop working during sending emails

Hello Vad,
What is the error message you are seeing during the mail merge? Also, do have the email in ACT! setup to go through Outlook or an internet mail account?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Vad
Copper Contributor
Posts: 67
Country: Russia

Re: ActEmail.exe stop working during sending emails

Greg,

 

The error window titled ACTEmail MFC Application. The following information seeing inside this window:

 

Event: APPCRASH

Application name: ActEmail.exe

Application Version: 12.1.181.0

Application timestamp: 4b5803c1

Fault module name: msado15.dll

Fault module version: 6.1.7601.17514

Fault module timestamp: 4ce7b8c3

 

 

Regards,
Vad