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Act! v21 Registration Wizard Incorrectly Displays Protexis Wizard

Bronze Elite Contributor
Posts: 2,627
Country: New_Zealand

Act! v21 Registration Wizard Incorrectly Displays Protexis Wizard

For a PC that has been upgraded to Act! Premium v21 and Update 5, ( 21.0.295.0 Update 5),  when attempting to apply the licence, the older registration wizard displays which does not accept the newer licence keys (Soraco). We have conformed that the Update 5 did install.     

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Employee
Posts: 363
Country: USA

Re: Act! v21 Registration Wizard Incorrectly Displays Protexis Wizard

Hello,

 

Try deleting any Protexis folders at Root c:\
and then a reboot.



Thank you,

Carl

 

Carl Mag

Act! Support

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Bronze Elite Contributor
Posts: 2,627
Country: New_Zealand

Re: Act! v21 Registration Wizard Incorrectly Displays Protexis Wizard

Carl,

Are you saying that a folder 'Protexis' may be located at C:\ rather than the expected location, C:\Program Files (x86)\Common Files\

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Employee
Posts: 363
Country: USA

Re: Act! v21 Registration Wizard Incorrectly Displays Protexis Wizard

Hi,

Either could help.

Any luck?

 

-Carl

Highlighted
Bronze Elite Contributor
Posts: 2,627
Country: New_Zealand

Re: Act! v21 Registration Wizard Incorrectly Displays Protexis Wizard

Thanks for your prompt reply.

We don't have full time access to the PC, will have to check tomorrow.  

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog