05-17-2017 09:38 AM
05-18-2017 01:29 AM
05-18-2017 01:59 AM
I think some further troubleshooting is needed:
05-18-2017 02:18 AM
Hi, I don't know how to create another Outlook profile, to be honest I think that is possibly opening another can of worms.
I am not IT Gary, appreciate your help, but I think we need someone from Act to take charge of my PC maybe and interrogate. I could spend all week going back and forth and I really don't have time.
For info, since I don't have the ability to create another outlook account, what I did do (just a minute ago) was synchronise my remote DB to the main DB and then try to synchronise Outlook with the main DB. If this worked it would have got me by at least, but same error message unfortunately.
Is there a way I can have this resolved without spending a lot of time doing the work? (We pay a very significant maintenance fee for Act to do this).
Thanks for your help to date though
05-18-2017 02:26 AM - edited 05-18-2017 02:27 AM
Of course. You can call us on 0845 268 0220 and speak to our support technicians who can help you more directly.
It would be worth sending them a link to this thread so they can familiarise themselves with the issue and see the troubleshooting steps already completed.