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Act! v16 sp1 and Office 2013 Issue (fixed in SP1 Hot Fix 1)

Copper Contributor
Posts: 14
Country: USA

Act! v16 sp1 and Office 2013 Issue (fixed in SP1 Hot Fix 1)

[ Edited ]

I am using Act! v16 Premium. After updating it to sp1 (16.1), the "write e-mail message (from template)" and mail merge functions stopped working. I am using office 2013 (not office 365). 

 

This problem has already had an article in Act! knowledgeable: 

http://kb.swiftpage.com/app/answers/detail/a_id/37456/kw/103423

 

The problem has been fixed in SP1 HOT FIX 1 ( However, there still isn't any official document regarding this hot fix).

Now a new version SP1 HOT FIX (act16sp1hf1b.exe) released on June 6th, still no official document regarding the the hot fix. 

 

Download Link:

http://www.act.com/support/downloads/act-premium-v16/

 

It seems the issue is still under investigation.

 

I found a temporary but not perfect workaround for this issue.

 

BE CAREFUL, BACKUP YOUR REGISTRY BEFORE DOING ANYTHING!

 

For 64-Bit version of windows, find following items in your computer's registry (regedit.exe), and change the value of the key name "LoadBehavior" from 3 to 9.

 

  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect

For 32-Bit Version of Windows, do the same thing (change the value of the key name "LoadBehavior" from 3 to 9) to the following items in your pc's registry (regedit.exe).

 

  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect

 

 

Now, you are able to use the "write e-mail message (from template)" and mail merge functions again.

 

However, this workaround is not perfect. Because the content of the template contains some strange Asian character chaotic code. You have to double check and manually delete them before sending.

 

If any swiftpage/Act! employee see this post, please suggest a better workaround. Also hope this post can help your work. 

 

 

--------- Update-------

 

It's been almost two weeks since 05/08/2014. Still no official solution from Swiftpage. I am wondering what did they do during these days. 

 

What a horrible company! I didn't remember Sage had such slow reaction. I really should stop using act after Sage sold it to Swiftpage. Now every time when Swiftpage releases an ACT update, it will also contain some add-on features with extra charge. And this behavior makes me feel swiftpage just wants to get more money from me instead of providing a stable product to me.

 

Don't think so? Please tell me why they are so slow on fixing problems.

 

 

---------Updated on 05/23--------

I sent an email to software.support@swiftpage.com. Now I am waiting for their answer.

 

---------Updated on 05/23---------

 

I received an email from swiftpage with the download link of SP1 Hot Fix 1. However, that hotfix is useless. What it does is my workaround. After applying it, I still get strange Asian character chaotic code. See the picture below.

 

Unknown.jpg

 

---------Updated on 05/27-----

 

I re-installed the official released SP1 Hotfix 1 from ACT website. This new hotfix solved the issue.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act! v16 sp1 (16.1) - Mail Merge and "Write E-mail Message from template" stopped working after updating (Found temporary workaround)

Copper Contributor
Posts: 14
Country: USA

Re: Act! v16 sp1 (16.1) - Mail Merge and "Write E-mail Message from template" stopped working after updating (Found temporary workaround)

Do you have the download link?
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act! v16 sp1 (16.1) - Mail Merge and "Write E-mail Message from template" stopped working after updating (Found temporary workaround)

Copper Contributor
Posts: 14
Country: USA

Re: Act! v16 sp1 (16.1) and Office 2013 Issue (with temporary workaround)

[ Edited ]

It's been almost two weeks since 05/08/2014. Still no solution from Swiftpage. I am wondering what did they do during these days. I really should stop using act after sage sold it to Swiftpage. What a horrible company! I didn't remember Sage had such slow reaction. Now every time when Swiftpage releases an update, it will always contain some add-on features with extra charge. And this makes me feel swiftpage just wants to get more money from me instead of providing a stable product to me. 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act! v16 sp1 (16.1) and Office 2013 Issue (with temporary workaround)

Have you tried the Hotfix that was put in the download pages on the weekend?
Copper Contributor
Posts: 14
Country: USA

Re: Act! v16 sp1 (16.1) and Office 2013 Issue (with temporary workaround)

Yes, the new official released hotfix solved the problem.

 

I actually got this hotfix from customer service 1 day before the official release. However, the hotfix I got from customer service didn't work. Anyway, the official released hotfix works.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act! v16 sp1 (16.1) and Office 2013 Issue (with temporary workaround)

Glad you've got it fixed ... would have been nice if they'd post official updates about "critical" issues and ETAs for fixes
Copper Contributor
Posts: 14
Country: USA

Re: Act! v16 sp1 (16.1) and Office 2013 Issue (with temporary workaround)

I agree. When Act still belonged to Sage, I remember such information was easy to find, like known issues, list of fixed issues. Now, it is getting worse.  For example, v16 SP1 HOT FIX 1 has been released. However, there isn't any document regarding this fix. 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act! v16 sp1 (16.1) and Office 2013 Issue (with temporary workaround)

Wasn't always better with Sage - eg When MS released Office 2010 :
http://blog.glcomputing.com.au/2010/08/office-2010-support-with-act-by-sage.html

But Sage did have a few more online guys who'd been around for a while and would try to get info when needed