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Act! updates???

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J G
Copper Contributor
Posts: 44
Country: USA
Accepted Solution

Act! updates???

[ Edited ]

Act Downloads.PNG

 

Anyone else as confused as I am? 

 

If i'm running 19.2, do i need to install 19.1 update 4? 


Accepted Solutions
Solution
Accepted by topic author J G
‎07-05-2017 09:32 AM
Bronze Super Contributor
Posts: 1,569
Country: United_Kingdom

Re: Act! updates???

No - only update the same version (19.2) to Update 1 if not already done.

 

In any case if you try and update incorrectly it would normally tell you and prevent the update.

 

HTH


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 

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Copper Contributor
Posts: 19
Country: United States

Re: Act! updates???

Totally agree.  Always confusing on which update, hotfix or full install we need to use.  Please simplify.

Solution
Accepted by topic author J G
‎07-05-2017 09:32 AM
Bronze Super Contributor
Posts: 1,569
Country: United_Kingdom

Re: Act! updates???

No - only update the same version (19.2) to Update 1 if not already done.

 

In any case if you try and update incorrectly it would normally tell you and prevent the update.

 

HTH


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
J G
Copper Contributor
Posts: 44
Country: USA

Re: Act! updates???

What does 19.1 update 4 fix?

Bronze Elite Contributor
Posts: 1,430
Country: United_Kingdom

Re: Act! updates???

Any updates that were in 19.1 fix 4 or similar will also be in the 19.2 release so you do not need to install them. (They will be rejected anyway.).

 

So if it is for 19.1 it will be something like 19.1 hotfix 4 but if for 19.2 will be something like 19.2 hotfix 4

 

This link explains what has been fixed or added in each release.

 

http://kb.act.com/app/answers/detail/a_id/36573/~/what-issues-have-been-fixed-in-act%21-updates%3F

New Member
Posts: 2
Country: USA

Re: Act! updates???

I am always confused when you should update.  I am currently on 19.1 ver 4 and waiting for the new patch to fix outlook crashing.  Can I just go ahead and update to 19.2 and install the new patch that was issued today?

Bronze Super Contributor
Posts: 1,569
Country: United_Kingdom

Re: Act! updates???

Yes - I believe that if you update to v19.2 it will slipstream in UD 2.


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Bronze Elite Contributor
Posts: 1,430
Country: United_Kingdom

Re: Act! updates???

I have been doing updates for clients today.

 

Best method I found was to use ACT auto update.

 

In ACT go the Help - ACT Notifications - Click Product Update - Download and install.

 

This will update to ACT V19. 2 If already on 19.2 it will install the fix.

 

After running repeat the process

 

This time it will either install the fix if the last download installed 19.2 or state that you are up-to-date.

 

You should now have a working ACT with Outlook linked again. On a couple of installations I then had to run the ACT - Outlook wizard again, remove the Database at screen 3 of the wizard and then add it back.  On 2 more I had to simply add Outlook back in using the wizard at screen 2.

 

Hope this helps.