Community
Showing results for 
Search instead for 
Do you mean 
Reply

Act stops responding when click on email address

Copper Elite Contributor
Posts: 134
Country: USA

Act stops responding when click on email address

Act v16 Premium

Outlook 2013

Brand new installs on brand new  Windows 8.1 machine

 

When clicking on email link in Act, Act stops responding and closes.  Doesn't happen everytime.  Can't determine a pattern why it works sometimes and not others.  Frustructing when doing a sales demo and this happens.  Any one else experiencing this or is there a resolution that I haven't found?

 

Cindy Kool

ACC

Cindy Kool, ACC
Training Solutions, Inc
Copper Contributor
Posts: 30
Country: Netherlands

Re: Act stops responding when click on email address

Have you tried the logviewer.exe in the Act! install directory, and the eventviewer? Both might give directions towards the cause. Did you try with stopped Antivirus? Did you try another database (Act14Demo for instance).

 

I'm curious if you get any closer...

Hein Campmans
http://connect2act.com
Nickel Super Contributor
Posts: 2,493
Country: USA

Re: Act stops responding when click on email address

Cindy, I had the issue as well -- worked sending emails from Outlook but not from Act!.  The fix was to make sure both programs ran as administrator, and UAC was off.  Hope that helps, Brenda

Brenda Dixon
ACT! Certified Consultant
Dixon Consulting Solutions
404-405-4116
brenda@dixonconsultingsolutions.com
www.dixonconsultingsolutions.com
www.GoToAssist.com/sb/dixon (FOR SUPPORT)
Copper Elite Contributor
Posts: 514
Country: USA

Re: Act stops responding when click on email address

Did you install outlook after Act!? We've seen that cause nasty issues.

 

And, I can echo what Brenda posted, make sure everything is running as the administrator.

Mark Hammer
ACT! Fanatic
Nickel Contributor
Posts: 895
Country: USA

Re: Act stops responding when click on email address

Cindy - did you ever resolve this issue?  If yes, how?

 

Dan Pisano
ACT! Certified Consultant
The Dapian Group, LLC