07-20-2010 11:55 AM - edited 07-20-2010 12:50 PM
We have recently started to have a problem with Act in regards to the "Schedule Appointment" box.
We use the Outlook calendar for all meetings etc and don't use the ACT calendar at all.
When a user receives a meeting request in Outlook, they click Accept - as soon as they do, a window pops up labeled "Schedule Activity" pops up with the information in it. The user clicks Cancel and it goes away. The meeting IS confirmed in Outlook so that is a good thing. They are getting annoyed that this keeps popping it up and we can't figure out why it keeps happening.
Out of our 30 users, I've gotten reports from 2 users (they both happen to be on Windows 7 pro) - not sure if its relevent.
Here are a few more tests that I did.
Closed Act - problem still exists
Closed act.outlook.service - problem still exists
We have a 30 user setup. Act 2010 Premium
Outlook is setup using Exchange 2003 (from SBS).
The ACT database is on its own server - Windows 2003 Enterprise Edition
All users are using Office 2003 and either Windows XP Pro SP3 or Windows 7 Pro (32bit)
Trend Micro Worry Free Antivirus
07-20-2010 01:01 PM
This is a setting in Tools | Preferences | Email | Email setup... Go through the Wizard and you'll be able to set this behaviour