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Act "Schedule Activity" popping up when accepting a meeting from Outlook (we do NOT use Act Calendar)

New Member
Posts: 28
Country: United States

Act "Schedule Activity" popping up when accepting a meeting from Outlook (we do NOT use Act Calendar)

[ Edited ]

Hello All,

We have recently started to have a problem with Act in regards to the "Schedule Appointment" box.

We use the Outlook calendar for all meetings etc and don't use the ACT calendar at all.

When a user receives a meeting request in Outlook, they click Accept - as soon as they do, a window pops up labeled "Schedule Activity" pops up with the information in it. The user clicks Cancel and it goes away. The meeting IS confirmed in Outlook so that is a good thing. They are getting annoyed that this keeps popping it up and we can't figure out why it keeps happening.

 

Out of our 30 users, I've gotten reports from 2 users (they both happen to be on Windows 7 pro) - not sure if its relevent.

 

UPDATE:
Here are a few more tests that I did.

Closed Act - problem still exists

Closed act.outlook.service - problem still exists

 

Any suggestions?

 

We have a 30 user setup. Act 2010 Premium

Outlook is setup using Exchange 2003 (from SBS).

The ACT database is on its own server - Windows 2003 Enterprise Edition

All users are using Office 2003 and either Windows XP Pro SP3 or Windows 7 Pro (32bit)

Trend Micro Worry Free Antivirus

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act "Schedule Activity" popping up when accepting a meeting from Outlook (we do NOT use Act Calendar)

This is a setting in Tools | Preferences | Email | Email setup... Go through the Wizard and you'll be able to set this behaviour

New Member
Posts: 28
Country: United States

Re: Act "Schedule Activity" popping up when accepting a meeting from Outlook (we do NOT use Act Calendar)

I can't believe I missed this, but I'll admit that I did.

 

Worked great.

 

Thanks Mike!!