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Act! premium crashing

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New Member
Posts: 5
Country: USA

Act! premium crashing

[ Edited ]

Hello. I am having a very strange problem that Act support was no help with at all. I just freshly shared out my act, from my server, and every time a client tries to sign in the program hangs. The part that makes it even more strange, is that it doesn't crash at all and works perfectly from a different windows user account. However, the account I am on is necessary, and I cannot switch users. The server has no problem getting into act. Thanks. 

Act version 21.1.187.0, Update 4

Windows 10 1909

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Platinum Elite Contributor
Posts: 14,764
Country: Australia

Re: Act! premium crashing

The issue is with your windows account or the client's?
Did you share from the server?
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New Member
Posts: 5
Country: USA

Re: Act! premium crashing

The Local account on windows. 

Yes it is shared from the server. 

 

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Platinum Elite Contributor
Posts: 14,764
Country: Australia

Re: Act! premium crashing

So, when you say "a client" you mean you?
If so, would need looking at the logs to determine the cause.
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New Member
Posts: 5
Country: USA

Re: Act! premium crashing

Client/server network? I think I am being rather clear, but I don't mind explaining further if you need help understanding. 

And what logs? Does act have log files somewhere I don't know about? I couldn't find one bit of information in event viewer. 

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Silver Contributor
Posts: 1,962
Country: United_Kingdom

Re: Act! premium crashing

[ Edited ]

Before trying permissions look at deleting the users ACT preferences

 

https://help.act.com/hc/en-us/articles/360024241154-How-to-rebuild-the-Act-Preferences-file

 

 

It that does not wok it could be permissions.

 

This is OK if there are no security issues with people seeing what is in the ACT folders when on the network

 

Stop SQL

 

Right click the folder the ACT database is in and select Properties.

 

Click on Security and Edit - Click Add Everyone - Click check name and then OK

 

Now click on Full Control under Allow Click Apply and the OK

 

Start SQL and try again.

 

 

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New Member
Posts: 5
Country: USA

Re: Act! premium crashing

I attempted both of these steps previously. Unfortunately, neither worked out. Same issue. 

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Silver Contributor
Posts: 1,962
Country: United_Kingdom

Re: Act! premium crashing

Hmmm

 

Just another possibility is that there is a message hidden somewhere waiting a response.

 

When it hangs hold down the Alt button and use the Tab button to see if there is something lurking and hidden from view.

 

 

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New Member
Posts: 5
Country: USA

Re: Act! premium crashing

Good thought I hadn't tried that yet. 

Although sadly it doesn't look like there is anything. 

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Platinum Elite Contributor
Posts: 14,764
Country: Australia

Re: Act! premium crashing

@CSADMIIN00 

 

After is crashes, close the Act! application and run LogViewer.exe from C:\Program Files (x86)\ACT\Act for Windows

 

Note1: The log is wiped and recreated when you start Act!

Note2: You can click the HTML button, which opens in a browser and save it from there if you want.

 

If it doesn't show an error, you can increase the logging level as per - https://help.act.com/hc/en-us/articles/360024241294