01-16-2017 10:02 AM
Since the update I now have more to do rollovers than before-about 160. How do I fix this? I know I can disable the rollover feature in the short term. But what is the long term fix?
01-17-2017 01:58 AM
I'm not sure what could have caused that.
Is it just "To-Dos" affected or are other activity types affected?
Were these activities cleared before upgrading to v19?
Are these duplicate activities?
Are any other users affected?
01-17-2017 12:31 PM
Hi-The to do's were cleared before the update. Now I have about 238 for rollover. I had to disable rollover for now The meetings and appointments went haywire too I had about 20 duplicates of each for this week. But I cleared those outs.
01-18-2017 01:43 AM
This may be caused by a corrupt activity
You could try rebuilding your ACT! preferences
Do you have activities set to sync with Outlook/Google?
01-18-2017 12:14 PM
Which version of Act! Premium for Web had you run prior to upgrading to v 19.0? You refer to appointments synced to Google, where did the appointments originate, i.e how did the appointments get to be in Act!, were they from Outlook?
01-18-2017 02:06 PM
When you refer to 'update', do you mean that you updated a complete version. For instance moved from Act! Premium for Web version 18 to version 19, or do you mean that you never had a version of Act! Premium for Web prior to version 19.0 and that you just applied an update within version 19.0? To put it another way, Act! Premium for Web version 19.0 was working fine until you applied an update to it?