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Act error when writing Outlook email

New Member
Posts: 9
Country: United Kingdom

Act error when writing Outlook email

We have several machines that exhibit the following symptoms, but other systems do not.

 

When writing a New email in Outlook, an ACT error box pops up with "Word can not write to file". Other systems with the same configuration do not have this error.

 

Email editor has been set to Word and the email hisitory is not recorded.

If the email editor is not Word then the error does not occur, this has only happened since installing Act onto the pcs.

 

Many Thanks

 

Darrell

Moderator
Posts: 4,395
Country: USA

Re: Act error when writing Outlook email

Sanken,

 

Did you recently upgrade from a previous version (ACT! 6.0 or lower)?

 

Also, which version of ACT! and Office are you using?

New Member
Posts: 9
Country: United Kingdom

Re: Act error when writing Outlook email

dlunceford,

 

We have had the problem since the first install of version 10.0, we are now at version 10.0.2. The version of Office is 2003. Speaking to the ACT help line, they told me that this problem does occur with this combination. They indicated that there is nothing to do but stop using Word as the default email editor, but this does not enable hyperlinks to be used within the email.

 

The strange thing is that not every pc has this problem, eventhough they have the same configuration.

 

Regards Darrell

Bronze Contributor
Posts: 955
Country: Australia

Re: Act error when writing Outlook email

Hi,

 

You might try doing a search of the machine for the normal.dot file and delete this as Word will create a new one when you restart Word next time.

 

Failing this make sure that Smart Tags are turned off in Outlook and then do a detect and repair from within Word and then Outlook, testing in between each step.

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.
Moderator
Posts: 4,395
Country: USA

Re: Act error when writing Outlook email

Sakan,

 

But did you upgrade from a later version?  ACT! 2004 (6.0) or lower to be exact.

New Member
Posts: 9
Country: United Kingdom

Re: Act error when writing Outlook email

dlunceford,

 

All installation were from new on version 10.0, nop previous installations of ACT.

 

Sanken

New Member
Posts: 1
Country: United States

Re: Act error when writing Outlook email

You state "make sure that Smart Tags are turned off in Outlook "  how do you do this?
New Member
Posts: 3
Country: United States

Re: Act error when writing Outlook email

Not if you are having the same issue but maybe this might help:

 

Here is the senario:

Client Machines: 

Windows XP Pro SP3 running MS Office 2007 SP1

ACT! 2009 Premium EX 11.1 connecting to a database stored on MS SQL Server 2005 SP1

 

The problem: 

A majority of our users were getting this error message when sending out an email in their outlook while having ACT address book attached to their MS Outlook accounts.  "Object reference not set to an instance of an object"  This error will happen whenever you send any emails from their MS Outlook or create an emails within ACT.  The email will send but whenever the error message came up it will not report any history in ACT saying that the user sent out an email relating to the contact that is in ACT. 

 

The solution that worked for us:

With the help from ACT support and our ACT consultant Tom, we came up with a solution which worked for our clients.  The solution was to go to mail profile (Control Panel>Mail>Show Profiles) create a new mail profile for the user.  Their default names in outlook is usually "Outlook" you can create a new account and use their username or name it whatever, and then have MS Outlook go directly to that new account, reattach the ACT address book, and it worked!  All users can now create messages within Outlook to their ACT contacts, it records it in ACT, and also within ACT you can create the email and send it out without getting that error message. 

 

 I hope this helps anyone who is having this same difficult issue.  It not the best solution if you have many clients, but it does work which is better than most non-working solutions out there.