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Act! V19.2 Premium - Act! Email

Copper Super Contributor
Posts: 59
Country: USA

Act! V19.2 Premium - Act! Email

Hi

We are seeing whenever another window needs to open within ACT on a windows 10 pc it is freezing.

 

For example in a contact record when adding to a group the window causes the software to freeze. 

 

Thanks for you help in advance.

 

  

Nickel Super Contributor
Posts: 356
Country: Germany

Re: Act! V19.2 Premium - Act! Email

Hi Shari,

 

Act! doesn't really "freeze", it just opens a dialogue window where you can't see it (=Window coordinates outside your screen).

Fastest way to get rid of the phenomenon is to delete the user preferences on that PC.

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Administrator
Posts: 1,372
Country: United_Kingdom

Re: Act! V19.2 Premium - Act! Email

Andreas is correct, it's because the window is opening 'offscreen'.

You can reset the user preferences to fix it, or the first step in this KB should resolve it too.

http://kb.act.com/app/answers/detail/a_id/23807