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Act! V19.2 Premium - Act! Email

Copper Super Contributor
Posts: 79
Country: USA

Act! V19.2 Premium - Act! Email


We are seeing whenever another window needs to open within ACT on a windows 10 pc it is freezing.


For example in a contact record when adding to a group the window causes the software to freeze. 


Thanks for you help in advance.



Nickel Elite Contributor
Posts: 600
Country: Germany

Re: Act! V19.2 Premium - Act! Email

Hi Shari,


Act! doesn't really "freeze", it just opens a dialogue window where you can't see it (=Window coordinates outside your screen).

Fastest way to get rid of the phenomenon is to delete the user preferences on that PC.

Andreas Schlesselmann
Melville-Schellmann GbR
Posts: 1,379
Country: United_Kingdom

Re: Act! V19.2 Premium - Act! Email

Andreas is correct, it's because the window is opening 'offscreen'.

You can reset the user preferences to fix it, or the first step in this KB should resolve it too.