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Act SQL Instance Not Starting & Other Problems

Copper Contributor
Posts: 150
Country: Belgium

Act SQL Instance Not Starting & Other Problems

We've recently replaced a few computers with newer machines running Windows 7 Professional 64Bit. However on these machines we're noticing a few new problems we don't seem to have on our older XP and Vista machines. We're running Act 2011 Premium SP1 HF4.

 

Ocasionally (seemingly at random) the Act7 SQL instance will fail to start when windows starts up. This ofcourse results in act e-mail not working, and act freezing up. Manually starting the instance will fix the problem. Another reboot usually ends up with the Act7 instance starting as normal. Having checked the service, it's set to start automatically. We've also checked the other SQL Services and the default SQL instance (SQLEXPRESS) and they all start without problem (even when the Act instance fails).

 

Yet another problem we've encounted with Act 2011 is that ocasionally a user gets the wrong history for his lookup. The user will look up a contact, get a list of results, choose the one he wants, and he gets the history (and ocasionally data) from another record. When this happens if the user tries to scroll through the result list using the arrow buttons, Act will skip some records. He can't access these records anymore. When this happens even restarting act won't fix it. It'll need a full computer reboot.

 

Could anyone help us with these problems?

Nickel Contributor
Posts: 173
Country: Australia

Re: Act SQL Instance Not Starting & Other Problems

You SQL ACT7 issue can be resolved by setting this to delayed start in the Services.msc console.

The history issue I have seen when addon's affect the refresh of ACT! Do you have any add-on's?
Travis Rosevear ACC for
Act Today Australia and New Zealand
Copper Contributor
Posts: 150
Country: Belgium

Re: Act SQL Instance Not Starting & Other Problems

Thanx Rosevear fvor your responds.

We will try the delayed start en get back with the results.

We do have some addon's installed :

  1. History window fix (so ctrl-h will open as a call)
  2. Left align for Act

We normally don't use any addon's, but because of the many problems and bug Act 2011 has, we are forced to use them.