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Act Registration

New Member
Posts: 1
Country: Canada

Act Registration

We've had Act installed on our main server computer for over a year now, but it just recently started to deactivate on a weekly basis. We deleted a file (REGISTRATIONDATA.XML) from where Act is saved, but now when we try to register it again, it gives us a message stating "Unable to register Act. To register Act at a later time, restart Act." Has anyone seen this before?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Act Registration

Hello Vanko,

Welcome to the Sage ACT! Online Community!

 

Along with the 'registrationdata.xml' file, be sure to remove the system files associated with registration.  The instructions are in this article: KB Article 14245

 

 

Greg Martin
Sage
New Member
Posts: 1
Country: USA

Re: Act Registration

This has happened to me three times including today. It is frustrating because it is a weekend and there is no customer service available on the weekend. The steps to fix that are offered in Article 14245 are more than I want. I am an unhappy customer!