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Act Pro V21 will not install update from download center

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Copper Contributor
Posts: 5
Country: USA
Accepted Solution

Act Pro V21 will not install update from download center

I have ACT V21.0.295.0, Update 7    I downloaded v 21.1 update 1 and update 2-    The hotfix will not update and tells me it does not apply to my version of ACT

 

I am having an issue that ACT does not attach all emails to the database


Accepted Solutions
Solution
Accepted by topic author bbyach
‎05-29-2019 05:53 AM
Bronze Super Contributor
Posts: 3,116
Country: USA

Re: Act Pro V21 will not install update from download center

Hi,

 

Been doing ACT V21.1 update 2 upgrades for 2 days.

Please uninstall current version of ACT, and also uninstall SQL.

 

Delete the ACT folder from C:/Programs(x86) folder.

Restart computer. 

 

Then run full ACT V21.1 update 2  full install package 

It can be found at this site.

 

https://www.act.com/download/download-act!-pro-v21

Best Regards,
Terry Williams
TMW Consulting
Sacramento, CA
tmwilli@tmwconsulting.net
916 396-4302

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All Replies
Solution
Accepted by topic author bbyach
‎05-29-2019 05:53 AM
Bronze Super Contributor
Posts: 3,116
Country: USA

Re: Act Pro V21 will not install update from download center

Hi,

 

Been doing ACT V21.1 update 2 upgrades for 2 days.

Please uninstall current version of ACT, and also uninstall SQL.

 

Delete the ACT folder from C:/Programs(x86) folder.

Restart computer. 

 

Then run full ACT V21.1 update 2  full install package 

It can be found at this site.

 

https://www.act.com/download/download-act!-pro-v21

Best Regards,
Terry Williams
TMW Consulting
Sacramento, CA
tmwilli@tmwconsulting.net
916 396-4302