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Act Premium - workstation - mouse not responding

Copper Contributor
Posts: 37
Country: USA

Act Premium - workstation - mouse not responding

Hi,

We are using Act Premium for Workgroups 2007 (9.0) (EX Edition) Version 9.0.0.557.  I know there is an update and hotfix 3 that I need to install, but I have to upgrade my server memory first. 

 

I hope someone can help me with a user with a recurring mouse problem.  The most recent time this has happened she was trying to go to the calendar by clicking on the shortcut menu on the left of the contact view.  The mouse does not respond in any menu or field in Act, but it works in all other programs she has opened.  All keyboard shortcuts to other views, etc. work.  Can anyone help me figure out how to prevent this from happening or let me know what to do to fix it if/when it happens again.

Thanks!

Nickel Elite Contributor
Posts: 595
Country: USA

Re: Act Premium - workstation - mouse not responding

The video driver would be involved in that problem, try turning off the video hardware accleration on her system.
Roy Laudenslager
ACT! Certified Consultant
Techbenders
royel@techbenders.com
Copper Contributor
Posts: 37
Country: USA

Re: Act Premium - workstation - mouse not responding

Where do I find the video hardware accelleration on the computer?  I have never had to adjust anything like that and could use as much guidance as possible.  Thanks.
Nickel Super Contributor
Posts: 584
Country: USA

Re: Act Premium - workstation - mouse not responding

Hi,

 

Right click on your desktop and go to Properties

Once in the Properties Window, click on the Settings Tab

Click on the Advanced Button, then the Troubleshoot Tab

Slide the Hardware Acceleration from Full to None