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Act Premium - running very slow for all users

Copper Contributor
Posts: 37
Country: USA

Act Premium - running very slow for all users

We use Sage ACT! Premium 2012 Version 14.1.108.0 with 25 users.  Act is shared on a Server running Windows Server 2008.

Everyone is having very slow response time with everything in Act.  I have already checked & repaired and removed old data via the program.  Should I do something in the actdiag options?  Should I hire an act consultant to check our database for what is causing these slow downs? 

 

Any advice would be appreciated.

Thanks!

Nickel Super Contributor
Posts: 397
Country: USA

Re: Act Premium - running very slow for all users

You maybe need to Upgrade the instance ACT7 from Express to Standard, this way will be able to use the full capacity of the server in SQL Server.

 

Number of CPUs

Express: 1

Standard:  4

 

Maximum memory utilized

Express:  1 GB

Standard:  64 GB

 

Maximum database size

Express:  10 GB

Standard: 524 PB

 

http://msdn.microsoft.com/en-us/library/cc645993(v=sql.105).aspx

 

Copper Elite Contributor
Posts: 232
Country: Germany

Re: Act Premium - running very slow for all users

Hi,

 

we created a KB that shows reasons for slow act, so you may want to consider to check each point,

 

https://kayako.crmaddon.com/index.php?/Knowledgebase/Article/View/107/1/making-act-faster-improve-th...

 

regards

 

Ingo Lange

ACC since 1995
Developer of Addons for ACT

CrmAddon Factory
+1 203 541 0040
Copper Contributor
Posts: 37
Country: USA

Re: Act Premium - running very slow for all users

Small Update - the program is always slow when people are entering or entering items in the calendar.  Is there any known fix to the slow response time there?