07-08-2011 07:59 PM
Hello, We are using Act premium for Web 2011. It is set up on a windows server 2008 machine and users access it from outside the network. All works fine except for the Outlook integration on the clients machines. when doing mail merges to emails From within the network with the server, the integration will perform as expected and mail merges will work and send out the mails, plus attach the history to each contact. However, if the client is outside the network, the mail merge process runs through, but then nothing happens after the merge task is performed. No mails are sent and nothing is attached to the contacts' history.
Also, would using a dyndns domain instead of a static IP affect the functions for clients over the web in any way.
07-09-2011 04:02 PM
07-10-2011 05:53 AM
The Act version is Act Premium(Web) 2011 Version 18.104.22.168, Hotfix 1
The OS on clients are WIn Xp Pro and Win 7 Home Premium
We are using IE8 and have Office 2007 on the clients
The Act Address books have been added to Outlook
07-15-2011 12:36 PM
07-19-2011 08:45 AM
Thanks for the info. We did apply the last hotfix and updated the remote Outlook integration files.
The issue did not go away. We can still atomatically record histories from within the network, but web users outside the network cannot. The problem happens with both Mail Merge as well as with sending just one mail.