07-30-2013 01:14 PM
I recently installed ACT Premium for Web 2013 with Hotfix 3. One of our users is having issues with almost everything in ACT. If they click on contacts or Lookup/companies they automatically get a 404 error. No other users have reported this issue so it seems isolated at this point. Our company standard for a browser is IE 9 with the latest patches and Windows 7 for the OS.
I verified the ACT site is in the Trusted sites zone and also the pop-up blocker is disabled. I also verified no toolbars were installed that could be causing issues and cleared the temporary internet files.
Does anyone have any ideas?
08-08-2013 09:19 AM
Have you tried running the site in compatibility view? I doubt that will fix the issue, though. A 404 error simply means it can't find the site for one reason or another. Let's check the basics:
Are they having problems on any other site?
Are they accessing the site using an internal ip/hostname?
What happens when we ping that site for a bit? Do you have any lost packets?
Are they getting the 404 error very quickly, or does it take some time? (Could be a repeated loss of network connectivity)
Are they on a wired or wireless network?