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Act! Premium V21 - company changes do not automatically save

Copper Contributor
Posts: 8
Country: USA

Act! Premium V21 - company changes do not automatically save

We are running Act! Premium Version 21.0.295.0, Update 4 - shared database.  My OS is Windows 7.

 

We recently updated to this version and have discovered some very unpleasant quirks. 

 

First issue is when you make a change in the Company tab, you must deliberately SAVE (i.e., click 'Save Changes' icon on toolbar) or your changes will not be saved when you exit the screen.  Prior ACT versions saved the change without this additional step. 

 

Is this being fixed? 

Nickel Elite Contributor
Posts: 593
Country: USA

Re: Act! Premium V21 - company changes do not automatically save

If you do the test with the DEMO database happens the same?

 

You can find the file ACT2019Demo.PAD in C:\Users\Public\Documents\ACT\ACT Data\Databases

 

Good luck and do not forget to make daily backup of your database on the server (Include the attachments and click Browse to place this backup in your Documents folder) ... and place a copy of the ZIP file in a memory USB or external disk for more security.

 

Best regards,

 

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PRAXI SOLUTIONS INC (CRM and FSM Solutions)
contactus@praxisol.com
customercare@praxisol.com
https://www.praxisol.com/solutions
Copper Contributor
Posts: 8
Country: USA

Re: Act! Premium V21 - company changes do not automatically save

Same results with DEMO db.  We can't be the only ones having this problem. 

Copper Contributor
Posts: 8
Country: USA

Re: Act! Premium V21 - company changes do not automatically save

Have done more testing with Demo DB.   Changes to COMPANY PROFILE do not save unless you click "save changes" prior to exiting the screen. (This action has never been required in prior versions of ACT.)  For testing, I changed drop down "Territory" and also Discount field in Demo DB with same results.  Changes were not saved.