04-17-2014 01:57 AM
We just bought a new laptop, a Lenovo Thinkpad with a 15" display at 1920x1080 resolution. The laptop's DPI setting is set to 125% by default, by good reason, stuff is extremely small at 100%.
This issue has been reported more than 5 years ago, but it seems like Sage, and now Swiftpage hardly care about this.
Let me make this clear: Displays will not stay at low resolutions forever. There will only be more and more displays with ever increasing resolutions in the future. This should have been a top issue in 2009, yet it has only gone ignored.
I personally haven't had a good experience posting issues on these forums, so even now I pretty much know this is wasted time and a useless effort. Nothing will be done about this issue, V17 will be released in a years time and it'll have some random minor additions which hardly anyone ever cared about, and key issues like the DPI issue will remain unfixed. This is what I've come to expect of Act, but it'd be great if I were to be proven wrong for once....
04-17-2014 05:30 AM
it might be a good idea for all users that want this fixed, to go to the share idea section and look for the following entry...
(this entry was created 2013, and only 19 users did vote for it)
and add a kudo, as more this is done you will probably see that this will be fixed in one of the next versions.
also, you can see there, that durkin did provide a free addon, to fix this issue... (i never did try it, but it might help you out)
04-17-2014 05:57 AM - edited 04-17-2014 06:00 AM
I have found knowledgebase articles relating to this error dating back as early as 2007. That's 7 years with only a crappy workaround being offered that fixes nothing. There have been several idea-exchange posts for this issue (From 2009, 2010, 2 from 2013) and nothing happened.
Durkin's addon only worsened the problem in my tests. Suddenly fonts were made so small they were even smaller than at 100%. Things were unreadable.
There have been posts in the idea-exchange with more kudo's than this which pretty much just got ignored. So I'm not getting my hopes up.
Besides as I said, this problem isn't going to fix itself, more than that, it's only going to worsen. Displays with a higher resolution at smaller sizes are going to become more and more common thus needing higher DPI settings in windows. This should have been a priority issue long ago, without anyone in the community even asking.
All other software we have, including our own software (and our own Act Plugins) handles the DPI change without problem. It therefore baffles me that a software package we pay so much money for (Act is, outside of SolidWorks, the most expensive software package we use) can't handle the change in DPI.
Add to that the fact that this issue is apparantly known since 2007 (and possibly earlier) and has received attention on the forum (several threads about the issue), on the knowledgebase (several articles surrounding the issue), on the idea exchange...
You get my point, if that doesn't get them to do anything, what will? Pitchforks and torches and an angry mob outside their main office?
I've long felt that Act has been mainly abandoned and only given the bare attention to be kept running. Only very minor changes between every version, so they can "justify" charging what they do for licenses. If you add to that, the fact that you can almost get a new version of Windows (a complete operating system) AND Office (a full productivity suite), for the same price as the yearly upgrade cost, I'm left wondering where all that money is going. Certainly not being invested in fixing 7 year old bugs...
04-17-2014 08:16 AM
I have a new release of DPI fixer coming out next week. You issue sounds similar to one which I am working on.
Can I get some information? Can you send me a screen shot?
What hardware are you running? What OS? What resolution setting 125 or 150?
You can send me an email at email@example.com.
-- Jim Durkin
04-17-2014 11:10 PM
04-21-2014 03:19 PM
Or this 'share your ideas' post: http://community.act.com/t5/Share-Your-Ideas/Allow-font-sizes-other-than-96-DPI/idc-p/85659
04-22-2014 08:13 AM
If you are visualy challlenged such as myself, recommend using a 17" laptop or attaching a 2nd larger monitor to your laptop,
then try www.bigactlayouts.com - hope this helps - cheers - FSB
04-23-2014 12:50 AM
04-23-2014 04:28 PM
...it's quite the easy fix really. For Act it will probably mean they will have to redo or rework their entire layout system though. But again, they've had more than enough time to do that.
Not sure it's easy for the dev team to do this for Act!, but I do agree that there has been more than enough time. From what I understand it's a matter or prioritising resources.
In years past, bugs like this are seen as taking lots of time, for a percieved 'low gain'. But "new features sell products" appears to have been the thinking. We can now see how that's turned out.
04-24-2014 11:37 PM
Slightly more than a week. No response from Act itself yet. They've probably chosen to ignore this forum topic.
I've tried reinstalling Jim Durkin's DPI fixer to take some screenshots of what the problem is when using it.
Without looks nearly usable but the buttons at the phone fields are gone. We also use Samsung XChange which should also show calling buttons so users can automatically have their phone dial the contact's number. Those buttons are gone too.
Come on Swiftpage. Show us you're not going to be like Sage and ignore problems like these.