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Accepted Solution

Act! Premium Dashboard Issues - [RESOLVED]

Solution
Accepted by Gary W (Administrator)
‎08-12-2016 09:06 AM
Administrator
Posts: 4,041
Country: United_Kingdom

Re: Act! Premium Dashboard Issues - August 08, 2016

[ Edited ]

An update has now been pushed live. It has been live since yesterday morning for new installs, and has just been posted in the Download Center: http://www.act.com/resources/downloads

 

Below are direct downloads for the update:

Both of these will resolve the dashboard defect D-04297 for their respective versions.

 

Thank you for your patience and understanding.

Copper Super Contributor
Posts: 104
Country: Australia

Re: Act! Premium Dashboard Issues - August 08, 2016

Hi Gary

 

I've applied update 5 and have corrected the issue on one server but not the other server.

 

On both servers they are running Act! Premium Version 18.1.103.0, Update 5

 

The environment is as follows

Act! and database is installed on a SQL server, using MS SQL Server 2008 Enterprise, the dashboard is fixed on this server.  They also have an RDS Server and have only Act! installed on this and we still see the FX Gauges License error.  the RDS Act! speaks to the SQL server over the internal network.  RDS has been rebooted since the update was applied.

 

Any idea why this has not fixed the RDS Server?

 

Thanks

Damon

 

RDS SERVER

2016-08-15_10h04_30.png 

 

SQL SERVER

2016-08-15_10h05_53.png

Administrator
Posts: 4,041
Country: United_Kingdom

Re: Act! Premium Dashboard Issues - August 08, 2016

Hi Damon,

 

For the machine which is still experiencing the issue, I would recommend a reinstall.

  1. Uninstall Act
  2. Restart machine
  3. Reinstall Act
  4. Check if update has been applied, if not reapply update.
Copper Super Contributor
Posts: 104
Country: Australia

Re: Act! Premium Dashboard Issues - August 08, 2016

Hi Gary

 

Customer just applied SP2 and this fixed the issue.

 

Thanks

Damon