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Act Premium CLoud send activity email not working

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Copper Elite Contributor
Posts: 1,036
Country: USA

Act Premium CLoud send activity email not working

Act Premium Cloud, sending activity email to contact is not opening outlook email, it prompts to save .aoi file, if you try to run it, it does nothing. This file is set to be run by the Act! Integration.exe application. set to be fixed soon?

Tamara Phillips
New Ideas Consulting Inc/Keystroke Partner
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Employee
Posts: 372
Country: USA

Re: Act Premium CLoud send activity email not working

Hello,

I found this Knowledge base article:


When clicking on Outlook or Google synchronisation preferences from the web client it downloads an .AOI file which cannot be opened
http://kb.act.com/app/answers/detail/a_id/37365/kw/Aoi

 

 

Thanks,

Carl

 

Act! Support

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Copper Elite Contributor
Posts: 1,036
Country: USA

Re: Act Premium CLoud send activity email not working

It downloads when there is a problem that Act Integration can't handle. Act Integration is set as the program to open it. Support confirmed it is a bug

Tamara Phillips
New Ideas Consulting Inc/Keystroke Partner