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Act Premium 2011 " We are unable to register ACT!"

New Member
Posts: 1
Country: Canada

Act Premium 2011 " We are unable to register ACT!"

We use Act 2011 on a number of PC's  Probably in the range of  20-25.  I have always installed it the same way.  I was reassigning a laptop with Act already installed and previously working when I ran into this problem.


I logged in to the laptop with the new user account. ( Domain user)  and granted local admin rights.  When I launched Act, I was prompted to register.  When I enter our our registration serial key I get the  " We are unable to register ACT!" error.


I have tried un installing,  cleaning the registry and any other remnants, reinstall with the same result.

logged in a domain admin and tried install with same results, 

runninf as administrator, same results.

Have tried all other suggestions already in this forum.


any suggestions?



Bronze Contributor
Posts: 765
Country: USA

Re: Act Premium 2011 " We are unable to register ACT!"

This message can also occurr if you've reached the limit of activations on the serial key. You can reach customer service at 877-386-8083 to have them verify this.


Additionally, you can try to uninstall and reinstall the licensing service using the following Knowledgebase article:

Elise O.
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