Community
Showing results for 
Search instead for 
Do you mean 
Reply

Act! Prem V19 Installation Problem

Accepted Solution Solved
Nickel Super Contributor
Posts: 345
Country: USA
Accepted Solution

Act! Prem V19 Installation Problem

[ Edited ]

Hello, I need urgent help in this installation case (solved)

 

 

 

 

Best regards,

 

 

Juan Carlos Otero
juancarlostero@icloud.com

Accepted Solutions
Solution
Accepted by topic author juancarlosoterogarcia
‎02-15-2017 04:48 AM
Nickel Super Contributor
Posts: 345
Country: USA

Re: Act! Prem V19 Installation Problem

Thanks Gary, the error was solved by completely installing the computer from Windows.

 

Juan Carlos Otero
juancarlostero@icloud.com

View solution in original post


All Replies
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act! Prem V19 Installation Problem

[ Edited ]

Hi Juan Carlos,

 

For urgent help, I would recommend calling support and working with a technician to troubleshoot the issue. They can escalate a ticket if necessary.

 

As for advice on the issue, here are some troubleshooting steps and questions.

  • Have you checked in Event Viewer around the time that the error occurs during the installation? Do you see any relevant errors which could give us some hints at why the issue is occurring?
  • Have you tried installing Act! using a different Windows user?
  • Could you try downloading Act! v19 Premium again from the download link which I've emailed to you. It's possible the install media could be corrupted.
Solution
Accepted by topic author juancarlosoterogarcia
‎02-15-2017 04:48 AM
Nickel Super Contributor
Posts: 345
Country: USA

Re: Act! Prem V19 Installation Problem

Thanks Gary, the error was solved by completely installing the computer from Windows.

 

Juan Carlos Otero
juancarlostero@icloud.com