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Act Phone Country Code issue with non english windows

Copper Contributor
Posts: 150
Country: Belgium

Act Phone Country Code issue with non english windows

Hello,


This is an issue we've known about for a long time and just used a workaround for, but with Windows 10 this workaround seems to no longer work.


The issue is as follows:

 

When you want to edit the phone country code Act will try to suggest the correct country code by looking up the Country in the windows registry at "[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Telephony\Country/region List]".

 

Countries in the Act dropdown list are in English by default, and on a dutch Windows the countrynames in the registry will be in dutch. When a country is not found Act defaults to country code 1.

 

So for Belgium (België in dutch) Act will automatically suggest "Belgium [1]" while the country code for Belgium is 32, so we manually have to go into the list to select "België [32]". Changing the country names to dutch in the Act dropdown list isn't really an option seeing as we also have german speaking people working in our database (using a german windows). We used to work around this problem by importing a registry file with the country names in English, but in Windows 10 this seems to get overwritten at reboot and thus any workaround is reversed at reboot.

 

If Act would no longer automatically default to Country Code 1 for countries it doesn't find, this problem would pretty much be fixed. Now, even if the record already has the correct country code, the moment you open the dialog window, Act will try to suggest the wrong country code number, requiring you to manually change it again.

 

Would be very pleased if this could get fixed.

 

I added a screenshot showing the problem. The contact in the screenshot has his country set to Belgium.

problem.png

 

 

Bronze Elite Contributor
Posts: 1,427
Country: United_Kingdom

Re: Act Phone Country Code issue with non english windows

If you enter België in the Country code before adding the phone number do you still get this problem?

Copper Contributor
Posts: 150
Country: Belgium

Re: Act Phone Country Code issue with non english windows

We have a few people working with a different language OS (German, French, ...), by replacing the default values of the country dropdown list with their dutch variants this would be fixed for our users with a dutch OS, but not for the ones with a german or french OS.

 

As I said earlier, the easiest fix would be:

 

"If Act would no longer automatically default to Country Code 1 for countries it doesn't find, this problem would pretty much be fixed. Now, even if the record already has the correct country code, the moment you open the dialog window, Act will try to suggest the wrong country code number, requiring you to manually change it again."

Bronze Elite Contributor
Posts: 1,427
Country: United_Kingdom

Re: Act Phone Country Code issue with non english windows

What I meant was adding the Dutch spelling to the Country Field drop down list so people had the option.

Copper Contributor
Posts: 150
Country: Belgium

Re: Act Phone Country Code issue with non english windows

Yes, I understood that, but that would not fix this problem for our users with a non-dutch OS.

This is a design flaw in Act, not something a user should "fix" with a workaround.