11-10-2017 06:50 AM
I have applied the Update 6 to my Act Pro v18. I have Outlook 2016.0.8625.2121 32bit. The addin is available in Outlook and says the email will be attached to the Act contact, but never gets attached. The Act.Outlook.Service.EXE is not found in Tasks so I start it and it appears for maybe 5-10 seconds and then goes away. There is also no icon in the tray that indicates if you have unattached messages (I forget what that is called).
11-10-2017 07:51 AM
Sounds like an email in the windows temp folder is corrupt crashing the program.
C:\Users\yourname\AppData\Roaming\ACT\ACT Data\HistoryQueue and cut the files out of there then try restarting the app.
11-10-2017 10:00 AM
Thanks, that helped and it works...for awhile.
Problem is that when I try to attach an email as history from Outlook and the Act contact is not yet in the DB (I didn't add him yet), then the service crashes. I added the contact and then it works!
Is there something I can do so it won't crash when the contact is not in the database?
11-21-2017 05:46 AM
I have now found combination of messages (.MSG and .XML) that consistently crash the Act.Outlook.Service.
Can these be reviewed to see what the bug in Act is so it can be fixed? This is very frustrating.
I can send in a private message or email is so much easier.
11-21-2017 05:51 AM
11-21-2017 06:21 AM
12-13-2017 06:34 AM
Is there any Anti Virus installed on your computer. If that so add exception for Act.Outlook.Service.exe on your Anti Virus software. Also add the Act.Outlook.Service.exe on your startup folder.