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Act.Office.Outlook.Addin wont stay checked

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Nickel Super Contributor
Posts: 532
Country: United States
Accepted Solution

Act.Office.Outlook.Addin wont stay checked

I upgraded to v20.1 update 6.  I did this by fully uninstalling Act! v20, deleting the files in Program Files (X86) and doing a clean install.

 

Using Office 2013 32 bit

 

Each time I close Outlook, the ADDIN Act.Office.Outlook.Addin wont stay checked. AS a result, the outlook interface does not work.

 

Each time I book Outlook, have to recheck it each session of Outlook.

 

Any ideas?

 

Scott Abboud

 

 


Accepted Solutions
Solution
Accepted by topic author scotta
‎07-19-2018 03:41 PM
Nickel Super Contributor
Posts: 532
Country: United States

Re: Act.Office.Outlook.Addin wont stay checked

Had to call ACT! Support for the solution:  Here is how I fixed the issue:

 

First, delete the addin inside of Outlook


Next, run cmd prompt as admin

After opening cmd window type the following:

1. cd C:\Program Files (x86)\ACT\Act for Windows and then hit enter


2: regasm.exe actoutlookaddin.dll   and hit enter


3: gacutil -i actoutlookaddin.dll   and hit enter

 

Everything now works.

 

Scott Abboud

View solution in original post


All Replies
Nickel Super Contributor
Posts: 356
Country: Germany

Re: Act.Office.Outlook.Addin wont stay checked

Check the loadbehaviour here in the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\Act.Office.Outlook.Addin

It should be 3. If not, set it to 3.

 

 

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Nickel Super Contributor
Posts: 532
Country: United States

Re: Act.Office.Outlook.Addin wont stay checked

Load behavior was and is set to 3.

 

BTW, is this the new addin file or am I running the old addin?

 

Scott A

Solution
Accepted by topic author scotta
‎07-19-2018 03:41 PM
Nickel Super Contributor
Posts: 532
Country: United States

Re: Act.Office.Outlook.Addin wont stay checked

Had to call ACT! Support for the solution:  Here is how I fixed the issue:

 

First, delete the addin inside of Outlook


Next, run cmd prompt as admin

After opening cmd window type the following:

1. cd C:\Program Files (x86)\ACT\Act for Windows and then hit enter


2: regasm.exe actoutlookaddin.dll   and hit enter


3: gacutil -i actoutlookaddin.dll   and hit enter

 

Everything now works.

 

Scott Abboud