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Act.Office.Outlook.Addin wont stay checked

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Nickel Elite Contributor
Posts: 599
Country: United States
Accepted Solution

Act.Office.Outlook.Addin wont stay checked

I upgraded to v20.1 update 6.  I did this by fully uninstalling Act! v20, deleting the files in Program Files (X86) and doing a clean install.

 

Using Office 2013 32 bit

 

Each time I close Outlook, the ADDIN Act.Office.Outlook.Addin wont stay checked. AS a result, the outlook interface does not work.

 

Each time I book Outlook, have to recheck it each session of Outlook.

 

Any ideas?

 

Scott Abboud

 

 


Accepted Solutions
Solution
Accepted by topic author scotta
‎07-19-2018 03:41 PM
Nickel Elite Contributor
Posts: 599
Country: United States

Re: Act.Office.Outlook.Addin wont stay checked

Had to call ACT! Support for the solution:  Here is how I fixed the issue:

 

First, delete the addin inside of Outlook


Next, run cmd prompt as admin

After opening cmd window type the following:

1. cd C:\Program Files (x86)\ACT\Act for Windows and then hit enter


2: regasm.exe actoutlookaddin.dll   and hit enter


3: gacutil -i actoutlookaddin.dll   and hit enter

 

Everything now works.

 

Scott Abboud

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All Replies
Nickel Elite Contributor
Posts: 574
Country: Germany

Re: Act.Office.Outlook.Addin wont stay checked

Check the loadbehaviour here in the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\Act.Office.Outlook.Addin

It should be 3. If not, set it to 3.

 

 

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Highlighted
Nickel Elite Contributor
Posts: 599
Country: United States

Re: Act.Office.Outlook.Addin wont stay checked

Load behavior was and is set to 3.

 

BTW, is this the new addin file or am I running the old addin?

 

Scott A

Solution
Accepted by topic author scotta
‎07-19-2018 03:41 PM
Nickel Elite Contributor
Posts: 599
Country: United States

Re: Act.Office.Outlook.Addin wont stay checked

Had to call ACT! Support for the solution:  Here is how I fixed the issue:

 

First, delete the addin inside of Outlook


Next, run cmd prompt as admin

After opening cmd window type the following:

1. cd C:\Program Files (x86)\ACT\Act for Windows and then hit enter


2: regasm.exe actoutlookaddin.dll   and hit enter


3: gacutil -i actoutlookaddin.dll   and hit enter

 

Everything now works.

 

Scott Abboud

Copper Contributor
Posts: 43
Country: United States

Re: Act.Office.Outlook.Addin wont stay checked

Just wanted to let you know I've been struggling for days to find a solution to this issue and the error messages I was getting with Act/Outlook integration (Pro v20.1 and Outlook 2013. The trouble seemed to start after a Windows (10) update which it decided on it's own to do although I've been very careful to control those as much as possible. Your commands below solved my problem .. just wanted to say thanks!!!