Act.Office.Outlook.Addin wont stay checked

[scotta]

I upgraded to v20.1 update 6.  I did this by fully uninstalling Act! v20, deleting the files in Program Files (X86) and doing a clean install.

Using Office 2013 32 bit

Each time I close Outlook, the ADDIN Act.Office.Outlook.Addin wont stay checked. AS a result, the outlook interface does not work.

Each time I book Outlook, have to recheck it each session of Outlook.

Any ideas?

Scott Abboud

[scotta · Accepted solution]

Had to call ACT! Support for the solution:  Here is how I fixed the issue:

First, delete the addin inside of Outlook

Next, run cmd prompt as admin

After opening cmd window type the following:

1. cd C:\Program Files (x86)\ACT\Act for Windows and then hit enter

2: regasm.exe actoutlookaddin.dll   and hit enter

3: gacutil -i actoutlookaddin.dll   and hit enter

Everything now works.

Scott Abboud

[Melville-Schellmann]

Check the loadbehaviour here in the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\Act.Office.Outlook.Addin

It should be 3. If not, set it to 3.

[scotta]

Load behavior was and is set to 3.

BTW, is this the new addin file or am I running the old addin?

Scott A

[scotta · Accepted solution]

Had to call ACT! Support for the solution:  Here is how I fixed the issue:

First, delete the addin inside of Outlook

Next, run cmd prompt as admin

After opening cmd window type the following:

1. cd C:\Program Files (x86)\ACT\Act for Windows and then hit enter

2: regasm.exe actoutlookaddin.dll   and hit enter

3: gacutil -i actoutlookaddin.dll   and hit enter

Everything now works.

Scott Abboud

[danajoredhead]

Just wanted to let you know I've been struggling for days to find a solution to this issue and the error messages I was getting with Act/Outlook integration (Pro v20.1 and Outlook 2013. The trouble seemed to start after a Windows (10) update which it decided on it's own to do although I've been very careful to control those as much as possible. Your commands below solved my problem .. just wanted to say thanks!!!