11-11-2013 04:05 AM
We have a very major error with act within opportunities, we have redesigned the page and we have an added an addition tab that hold many “Date” fields to state when a task was complete e.g Quotes requested, client chased etc etc.
Now the problem seems that my employees are completing these fields then saving then they go back to the opportunity and the information is gone. It seems as though the bottom pane is Freezing as such and Act is relating it to another opportunity so when you think you are entering information you are not.
Sometimes you can be looking at the screen hit save and all the dates you just put in disappear.
If this problem persists I don’t feel we could continue to use the program. Act has many downsides but losing information would be something I expect to never happen with a program of this nature.
Could anyone assist or had this type of issue?