Act.Google.Sync.Common.GoogleServiceProvider error when opening ACT and unable to open Calendar/Task List

[ccverhoeff]

Hi

I am using Act! Premium Version 16.0.291.0, Hot Fix 4 on my Microsoft Windows 7 Professional x64-based PC.

When I open my subscriber database (or even the ACT2014 demo db) in ACT I get the following 2 ACT notifications:

"The type initializer for 'Act.Google.Sync.Common.GoogleServiceProvider' threw an exception."  OK

Then:

"Error occurred after logon in synchronisation manager: The type initializer for 'Act.Google.Sync.Common.GoogleServiceProvider' threw an exception."  OK

Any ideas as to why I am getting these errors? 

*  I have not set up Google Integration on the publisher database.

*  I can't get into Tools > Integrate with Google > Google Integration Preferences either.  It gives the same error as above.

Now I have realised that I can't open Calendar or Task List and am wondering it this is linked to the above problem.

This problem only seems to be happening on the Windows 7 Professional x64-bit laptop.

Thanks for your help.

Caroline

[GLComputing]

I haven't seen it with Google, but maybe try these:
http://kb.swiftpage.com/app/answers/detail/a_id/28813
http://kb.swiftpage.com/app/answers/detail/a_id/21550

If still an issue, post the results from the LogViewer step in the first link

[ccverhoeff]

Thanks Mike. 

I tried ID 28813 but got the error: "The module "adchronopher.ll" was loaded but the call to DllRegisterServer failed with error code 0x80020009."

ID 21550 mentioned re Act being installed on a 64-bit OS which it is in my case.  Windows 7 Professional SP1.

Act! Premium Version 16.0.291.0, Hot Fix 4

Here are the LogViewer results you asked for:

Results from LogViewer - 1st message (Category: Application: Core):

Error Exception: Retrieving the COM class factory for component with CLSID {C72F554F-578C-11D5-BF99-006008C0F63B} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).System.Runtime.InteropServices.COMException (0x80040154): Retrieving the COM class factory for component with CLSID {C72F554F-578C-11D5-BF99-006008C0F63B} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).
   at Act.UI.ActApplication.InitializeScheduler()

Results from LogViewer - 2nd message (Category: UI):

Error Message: System.TypeInitializationException: The type initializer for 'Act.Google.Sync.Common.GoogleServiceProvider' threw an exception. ---> System.Runtime.InteropServices.COMException: Retrieving the COM class factory for component with CLSID {C72F554F-578C-11D5-BF99-006008C0F63B} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).
   at Act.Shared.Sync.BaseSchedulerService.LoadScheduler(String schedulerLocation)
   at Act.Shared.Sync.BaseSchedulerService.Initialize(Boolean loadFileSystemWatcher, String dataLocation)
   at Act.Google.Sync.Common.GoogleSchedulerService..ctor()
   at Act.Google.Sync.Common.GoogleServiceProvider..ctor()
   at Act.Google.Sync.Common.GoogleServiceProvider..cctor()
   --- End of inner exception stack trace ---
   at Act.Google.Sync.Common.GoogleServiceProvider.Initialize(ServiceProviderType serviceProviderType)
   at Act.Google.Sync.Common.GoogleSyncHelper.GetSyncInfo(ServiceProviderType serviceProviderType)
   at Act.UI.UIActivityManager.ResetCalendarSyncMenu(Object sender, EventArgs e)
   at Act.UI.UIActivityManager.RegisterStaticCommands()
   at Act.UI.UIActivityManager.ActFramework_Logon(Object sender, EventArgs e)

Results from LogViewer - 3rd message (Category: UI):

Error Exception: The type initializer for 'Act.Google.Sync.Common.GoogleServiceProvider' threw an exception.System.TypeInitializationException: The type initializer for 'Act.Google.Sync.Common.GoogleServiceProvider' threw an exception. ---> System.Runtime.InteropServices.COMException: Retrieving the COM class factory for component with CLSID {C72F554F-578C-11D5-BF99-006008C0F63B} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).
   at Act.Shared.Sync.BaseSchedulerService.LoadScheduler(String schedulerLocation)
   at Act.Shared.Sync.BaseSchedulerService.Initialize(Boolean loadFileSystemWatcher, String dataLocation)
   at Act.Google.Sync.Common.GoogleSchedulerService..ctor()
   at Act.Google.Sync.Common.GoogleServiceProvider..ctor()
   at Act.Google.Sync.Common.GoogleServiceProvider..cctor()
   --- End of inner exception stack trace ---
   at Act.Google.Sync.Common.GoogleServiceProvider.Initialize(ServiceProviderType serviceProviderType)
   at Act.Google.Sync.Common.GoogleSyncHelper.GetSyncInfo(ServiceProviderType serviceProviderType)
   at Act.UI.UIActivityManager.ResetCalendarSyncMenu(Object sender, EventArgs e)
   at Act.UI.UIActivityManager.RegisterStaticCommands()
   at Act.UI.UIActivityManager.ActFramework_Logon(Object sender, EventArgs e)

Results from LogViewer - 4th message (Category: Core):

 Error Message: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.TypeInitializationException: The type initializer for 'Act.Google.Sync.Common.GoogleServiceProvider' threw an exception. ---> System.Runtime.InteropServices.COMException: Retrieving the COM class factory for component with CLSID {C72F554F-578C-11D5-BF99-006008C0F63B} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).
   at Act.Shared.Sync.BaseSchedulerService.LoadScheduler(String schedulerLocation)
   at Act.Shared.Sync.BaseSchedulerService.Initialize(Boolean loadFileSystemWatcher, String dataLocation)
   at Act.Google.Sync.Common.GoogleSchedulerService..ctor()
   at Act.Google.Sync.Common.GoogleServiceProvider..ctor()
   at Act.Google.Sync.Common.GoogleServiceProvider..cctor()
   --- End of inner exception stack trace ---
   at Act.Google.Sync.Common.GoogleServiceProvider.Initialize(ServiceProviderType serviceProviderType)
   at Act.UI.Contacts.UIContactManager.ResetContactSyncMenu(Object sender, EventArgs e)
   at Act.UI.Contacts.UIContactManager.AfterLogon(Object sender, EventArgs e)
   --- End of inner exception stack trace ---
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at Act.Shared.Utilities.WeakMulticastDelegate.InvokeSafe(Object[] args)
from Act.UI.ActApplication.OnAfterLogon() in :line 0

Thanks

Caroline

[twightman]

I am having this same issue.  Was this ever resolved?

[GLComputing]

Sorry I missed getting back to this ... If anyone else hits it, you should have the command prompt run as admin:
Click Start>All Programs>Accessories, then right-click on “Command Prompt” and select “Run as Administrator”

I that still fails (it shouldn't), then try - For Windows Vista/Windows 7 users:
Click Start>All Programs>Accessories, then right-click on “Command Prompt” and select “Run as Administrator”
Type in the following command exactly as you see it and press ENTER.
secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose
Wait for the command to complete, it can take some time so please be patient.
Once the command has completed, try to register the dll file again.