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Act Framework Timezone issue

New Member
Posts: 13
Country: FRANCE

Act Framework Timezone issue

Hi ! I'm french and sorry if i don't speak well english...!

 

I'm using Sage ACT! Premium (Web) 2013 Version 15.0.301.0, Hot Fix 2 (US version)

with Office 2010 Professional (US version)

with Windows 7Professional (French version) with Regional settings = France

 

When I run sync between ACT and Outlook, all is OK, except Outlook activities, they do not sync from Outlook to ACT.

If i view history, i get in Outlook sync errors :

Context : during activity to Sage Act from Outlook

Description : error inserting activity : year, month and day parameters describe an un-representable Date-time

Exception : Act.Framework

Source : Act.Framework

Call Stack : see below

 

Nom du journal :Application
Source : ACT! Framework TimeZone
Date : 02/02/2013 19:48:51
ID de l’événement :0
Catégorie de la tâche :Aucun
Niveau : Erreur
Mots clés : Classique
Utilisateur : N/A
Ordinateur : SERVERACT2013
Description :
TimeZoneInfo.TzSpecificLocalTimeToSystemTime error. sourceLocalTime == 01/01/0001 00:00:00, stLocal == (Month=1, Day=1, Year=1, DayOfWeek=1, Hour=0, Minute0, Second=0, toDateTime=01/01/0001 00:00:00), sourceTimeZoneInfo == (Bias=-60, DaylightBias=-60, DaylightName=Europe de l’Ouest (heure d’été), StandardBias=0, StandardName=Europe de l’Ouest)
XML de l’événement :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ACT! Framework TimeZone" />
<EventID Qualifiers="0">0</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-02-02T18:48:51.000000000Z" />
<EventRecordID>15046</EventRecordID>
<Channel>Application</Channel>
<Computer>SERVERACT2013</Computer>
<Security />
</System>
<EventData>
<Data>TimeZoneInfo.TzSpecificLocalTimeToSystemTime error. sourceLocalTime == 01/01/0001 00:00:00, stLocal == (Month=1, Day=1, Year=1, DayOfWeek=1, Hour=0, Minute0, Second=0, toDateTime=01/01/0001 00:00:00), sourceTimeZoneInfo == (Bias=-60, DaylightBias=-60, DaylightName=Europe de l’Ouest (heure d’été), StandardBias=0, StandardName=Europe de l’Ouest)</Data>
</EventData>
</Event>

 

Sage.Act.Integration logged file :

31/01/2013 12:15:00 ===Enter In Act.Outlook.Sync.Common.Scheduler.IsLoggedOn Method===
31/01/2013 12:15:00 ===Enter In Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
31/01/2013 12:15:00 ===Exit from Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
31/01/2013 12:15:06 ===Enter In Act.Outlook.Sync.Common.Scheduler.SynchronizeAll Method===
31/01/2013 12:15:06 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivities Method===
31/01/2013 12:15:06 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivityTypes Method===
31/01/2013 12:15:06 ===Enter In Act.Outlook.Integration.Utility.GetOutlookAppointmentList Method===
31/01/2013 12:15:06 ===Exit from Act.Outlook.Integration.Utility.GetOutlookAppointmentList Method===
31/01/2013 12:15:06 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:06 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\ACT_Database_ATLANTICOM2013_Appointments.metadata
31/01/2013 12:15:06 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:06 Opening metadata file
31/01/2013 12:15:06 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:06 Done Opening metadata file
31/01/2013 12:15:06 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:06 Exit InitializeMetadataStore
31/01/2013 12:15:06 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetCRCString Method===
31/01/2013 12:15:06 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivityInstancesByActivityId Private Method===
31/01/2013 12:15:07 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetCRCString Method===
31/01/2013 12:15:07 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivityInstancesByActivityId Private Method===
31/01/2013 12:15:07 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:07 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\OutlookAppointments.metadata
31/01/2013 12:15:07 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:07 Opening metadata file
31/01/2013 12:15:07 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:07 Done Opening metadata file
31/01/2013 12:15:07 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:07 Exit InitializeMetadataStore
31/01/2013 12:15:07 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetAppointment Method===
31/01/2013 12:15:07 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivityInstancesByActivityId Private Method===
31/01/2013 12:15:07 ===Enter in Act.Outlook.Integration.Utility.CopyAppointment Method===
31/01/2013 12:15:07 ===Exit from Act.Outlook.Integration.Utility.CopyAppointment Method===
31/01/2013 12:15:07 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivityTypes Method===
31/01/2013 12:15:07 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetAppointment Method===
31/01/2013 12:15:07 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivityInstancesByActivityId Private Method===
31/01/2013 12:15:07 ===Enter in Act.Outlook.Integration.Utility.CopyAppointment Method===
31/01/2013 12:15:08 ===Exit from Act.Outlook.Integration.Utility.CopyAppointment Method===
31/01/2013 12:15:08 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetAppointment Method===
31/01/2013 12:15:08 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivityInstancesByActivityId Private Method===
31/01/2013 12:15:08 ===Enter in Act.Outlook.Integration.Utility.CopyAppointment Method===
31/01/2013 12:15:08 ===Exit from Act.Outlook.Integration.Utility.CopyAppointment Method===
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\OutlookAppointments.metadata
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Done Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Exit InitializeMetadataStore
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\ACT_Database_ATLANTICOM2013_Appointments.metadata
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Done Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Exit InitializeMetadataStore
31/01/2013 12:15:08 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivityTypes Method===
31/01/2013 12:15:08 ===Enter In Act.Outlook.Win.Integration.ActivityService.CreateNewActivity Method===
31/01/2013 12:15:08 ===Enter In Act.Outlook.Win.Integration.ActivityService.SetAppointment Private Method===
31/01/2013 12:15:08 ===Enter in Act.Outlook.Integration.Utility.CopyAppointment Method===
31/01/2013 12:15:08 ===Exit from Act.Outlook.Integration.Utility.CopyAppointment Method===
31/01/2013 12:15:08 TimeZoneInfo.TzSpecificLocalTimeToSystemTime error. sourceLocalTime == 01/01/0001 01:00:00, stLocal == (Month=1, Day=1, Year=1, DayOfWeek=1, Hour=1, Minute0, Second=0, toDateTime=01/01/0001 01:00:00), sourceTimeZoneInfo == (Bias=-60, DaylightBias=-60, DaylightName=Europe de l’Ouest (heure d’été), StandardBias=0, StandardName=Europe de l’Ouest)
31/01/2013 12:15:08 ***Exception***
Error Inserting Activity: Year, Month, and Day parameters describe an un-representable DateTime.
at Act.Outlook.Win.Integration.ActivityService.CreateNewActivity(SerializableAppointment serializableAppointment, String activityType, DateTime start, DateTime end)
at Act.Outlook.Sync.Common.ActActivitySyncProvider.CreateItemData(OutlookDataItem sourceItemData)
31/01/2013 12:15:08 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivities Method===
31/01/2013 12:15:08 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivityTypes Method===
31/01/2013 12:15:08 ===Enter In Act.Outlook.Integration.Utility.GetOutlookAppointmentList Method===
31/01/2013 12:15:08 ===Exit from Act.Outlook.Integration.Utility.GetOutlookAppointmentList Method===
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\ACT_Database_ATLANTICOM2013_Appointments.metadata
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Done Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Exit InitializeMetadataStore
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\OutlookAppointments.metadata
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Done Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Exit InitializeMetadataStore
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\OutlookAppointments.metadata
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Done Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Exit InitializeMetadataStore
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\ACT_Database_ATLANTICOM2013_Appointments.metadata
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Done Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Exit InitializeMetadataStore
31/01/2013 12:15:08 ===Enter In Act.Outlook.Win.Integration.ContactService.GetAllSyncSets Method===
31/01/2013 12:15:09 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContactCount Method===
31/01/2013 12:15:09 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContacts Method===
31/01/2013 12:15:09 ===Enter In Act.Outlook.Win.Integration.ContactService.GetSyncSetContacts Method===
31/01/2013 12:15:09 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContacts Method===
31/01/2013 12:15:10 ===Enter In Act.Outlook.Win.Integration.ContactService.GetSyncSetContacts Method===
31/01/2013 12:15:10 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContacts Method===
31/01/2013 12:15:10 ===Enter In Act.Outlook.Win.Integration.ContactService.GetSyncSetContacts Method===
31/01/2013 12:15:10 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContacts Method===
31/01/2013 12:15:11 ===Enter In Act.Outlook.Win.Integration.ContactService.GetExternalContactList Method===
31/01/2013 12:15:11 ===Enter In Act.Outlook.Win.Integration.ContactService.GetExternalContactList Method===
31/01/2013 12:15:11 ===Enter In Act.Outlook.Integration.Utility.GetOutlookContactList Method===
31/01/2013 12:15:53 ===Exit from Act.Outlook.Integration.Utility.GetOutlookContactList Method===
31/01/2013 12:15:53 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:53 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\ACT_ATLANTICOM2013_Contacts.metadata
31/01/2013 12:15:53 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:53 Opening metadata file
31/01/2013 12:15:53 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:53 Done Opening metadata file
31/01/2013 12:15:53 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:53 Exit InitializeMetadataStore
31/01/2013 12:15:53 ===Enter In Act.Outlook.Win.Integration.ContactService.GetCRCString Method===
31/01/2013 12:15:53 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContactFields Private Method===
31/01/2013 12:15:53 ===Enter In Act.Outlook.Win.Integration.ContactService.GetCRCString Method===
31/01/2013 12:15:53 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContactFields Private Method===
31/01/2013 12:15:53 ===Enter In Act.Outlook.Win.Integration.ContactService.GetCRCString Method===
31/01/2013 12:15:53 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContactFields Private Method===
31/01/2013 12:15:53 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:53 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\OUTLOOK_ATLANTICOM2013_Contacts.metadata
31/01/2013 12:15:53 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:53 Opening metadata file
31/01/2013 12:15:53 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:53 Done Opening metadata file
31/01/2013 12:15:53 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:53 Exit InitializeMetadataStore
31/01/2013 12:15:54 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContactData Method===
31/01/2013 12:15:54 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContactFields Private Method===
31/01/2013 12:15:54 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContactData Method===
31/01/2013 12:15:54 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContactFields Private Method===
31/01/2013 12:15:54 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:54 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\OUTLOOK_ATLANTICOM2013_Contacts.metadata
31/01/2013 12:15:54 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:54 Opening metadata file
31/01/2013 12:15:54 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:54 Done Opening metadata file
31/01/2013 12:15:54 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:54 Exit InitializeMetadataStore
31/01/2013 12:15:54 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:54 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\ACT_ATLANTICOM2013_Contacts.metadata
31/01/2013 12:15:54 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:54 Opening metadata file
31/01/2013 12:15:54 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:54 Done Opening metadata file
31/01/2013 12:15:54 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:54 Exit InitializeMetadataStore
31/01/2013 12:15:55 ===Exit from Act.Outlook.Sync.Common.Scheduler.SynchronizeAll Meth

 

If i change regional settings from France to English, i can't solve my problem, i get anothers...

Could you help me to find THE solution ??

Merci beaucoup !

 

Christophe

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Act Framework Timezone issue

Hello Christophe,
Were the activities you are trying to sync from Outlook to ACT! created in Outlook, or synced into from another source, like an iPhone or other calendar application?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 13
Country: FRANCE

Re: Act Framework Timezone issue

Hi Greig, i'm very happy to get an answer...whatever i create an activity directly from Outlook or from my iPhone, i get the same problem...! Smiley Frustrated

New Member
Posts: 13
Country: FRANCE

Re: Act Framework Timezone issue

Hi everybody !

Any idea ??

I tried to change Time zone with Actdiag, but it still the same error :

Context : during activity to Sage Act from Outlook

Description : error inserting activity : year, month and day parameters describe an un-representable Date-time

Exception : Act.Framework

Source : Act.Framework

Why can I sync activities from ACT to Outlook and not from Outlook to ACT ??

Thank you everybody ...

Heart