02-02-2013 11:36 PM
Hi ! I'm french and sorry if i don't speak well english...!
I'm using Sage ACT! Premium (Web) 2013 Version 15.0.301.0, Hot Fix 2 (US version)
with Office 2010 Professional (US version)
with Windows 7Professional (French version) with Regional settings = France
When I run sync between ACT and Outlook, all is OK, except Outlook activities, they do not sync from Outlook to ACT.
If i view history, i get in Outlook sync errors :
Context : during activity to Sage Act from Outlook
Description : error inserting activity : year, month and day parameters describe an un-representable Date-time
Exception : Act.Framework
Source : Act.Framework
Call Stack : see below
Nom du journal :Application
Source : ACT! Framework TimeZone
Date : 02/02/2013 19:48:51
ID de l’événement :0
Catégorie de la tâche :Aucun
Niveau : Erreur
Mots clés : Classique
Utilisateur : N/A
Ordinateur : SERVERACT2013
Description :
TimeZoneInfo.TzSpecificLocalTimeToSystemTime error. sourceLocalTime == 01/01/0001 00:00:00, stLocal == (Month=1, Day=1, Year=1, DayOfWeek=1, Hour=0, Minute0, Second=0, toDateTime=01/01/0001 00:00:00), sourceTimeZoneInfo == (Bias=-60, DaylightBias=-60, DaylightName=Europe de l’Ouest (heure d’été), StandardBias=0, StandardName=Europe de l’Ouest)
XML de l’événement :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ACT! Framework TimeZone" />
<EventID Qualifiers="0">0</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-02-02T18:48:51.000000000Z" />
<EventRecordID>15046</EventRecordID>
<Channel>Application</Channel>
<Computer>SERVERACT2013</Computer>
<Security />
</System>
<EventData>
<Data>TimeZoneInfo.TzSpecificLocalTimeToSystemTime error. sourceLocalTime == 01/01/0001 00:00:00, stLocal == (Month=1, Day=1, Year=1, DayOfWeek=1, Hour=0, Minute0, Second=0, toDateTime=01/01/0001 00:00:00), sourceTimeZoneInfo == (Bias=-60, DaylightBias=-60, DaylightName=Europe de l’Ouest (heure d’été), StandardBias=0, StandardName=Europe de l’Ouest)</Data>
</EventData>
</Event>
Sage.Act.Integration logged file :
31/01/2013 12:15:00 ===Enter In Act.Outlook.Sync.Common.Scheduler.IsLoggedOn Method===
31/01/2013 12:15:00 ===Enter In Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
31/01/2013 12:15:00 ===Exit from Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
31/01/2013 12:15:06 ===Enter In Act.Outlook.Sync.Common.Scheduler.SynchronizeAll Method===
31/01/2013 12:15:06 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivities Method===
31/01/2013 12:15:06 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivityTypes Method===
31/01/2013 12:15:06 ===Enter In Act.Outlook.Integration.Utility.GetOutlookAppointmentList Method===
31/01/2013 12:15:06 ===Exit from Act.Outlook.Integration.Utility.GetOutlookAppointmentList Method===
31/01/2013 12:15:06 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:06 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\ACT_Database_ATLANTICOM2013_Appointments.metadata
31/01/2013 12:15:06 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:06 Opening metadata file
31/01/2013 12:15:06 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:06 Done Opening metadata file
31/01/2013 12:15:06 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:06 Exit InitializeMetadataStore
31/01/2013 12:15:06 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetCRCString Method===
31/01/2013 12:15:06 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivityInstancesByActivityId Private Method===
31/01/2013 12:15:07 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetCRCString Method===
31/01/2013 12:15:07 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivityInstancesByActivityId Private Method===
31/01/2013 12:15:07 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:07 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\OutlookAppointments.metadata
31/01/2013 12:15:07 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:07 Opening metadata file
31/01/2013 12:15:07 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:07 Done Opening metadata file
31/01/2013 12:15:07 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:07 Exit InitializeMetadataStore
31/01/2013 12:15:07 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetAppointment Method===
31/01/2013 12:15:07 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivityInstancesByActivityId Private Method===
31/01/2013 12:15:07 ===Enter in Act.Outlook.Integration.Utility.CopyAppointment Method===
31/01/2013 12:15:07 ===Exit from Act.Outlook.Integration.Utility.CopyAppointment Method===
31/01/2013 12:15:07 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivityTypes Method===
31/01/2013 12:15:07 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetAppointment Method===
31/01/2013 12:15:07 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivityInstancesByActivityId Private Method===
31/01/2013 12:15:07 ===Enter in Act.Outlook.Integration.Utility.CopyAppointment Method===
31/01/2013 12:15:08 ===Exit from Act.Outlook.Integration.Utility.CopyAppointment Method===
31/01/2013 12:15:08 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetAppointment Method===
31/01/2013 12:15:08 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivityInstancesByActivityId Private Method===
31/01/2013 12:15:08 ===Enter in Act.Outlook.Integration.Utility.CopyAppointment Method===
31/01/2013 12:15:08 ===Exit from Act.Outlook.Integration.Utility.CopyAppointment Method===
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\OutlookAppointments.metadata
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Done Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Exit InitializeMetadataStore
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\ACT_Database_ATLANTICOM2013_Appointments.metadata
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Done Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Exit InitializeMetadataStore
31/01/2013 12:15:08 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivityTypes Method===
31/01/2013 12:15:08 ===Enter In Act.Outlook.Win.Integration.ActivityService.CreateNewActivity Method===
31/01/2013 12:15:08 ===Enter In Act.Outlook.Win.Integration.ActivityService.SetAppointment Private Method===
31/01/2013 12:15:08 ===Enter in Act.Outlook.Integration.Utility.CopyAppointment Method===
31/01/2013 12:15:08 ===Exit from Act.Outlook.Integration.Utility.CopyAppointment Method===
31/01/2013 12:15:08 TimeZoneInfo.TzSpecificLocalTimeToSystemTime error. sourceLocalTime == 01/01/0001 01:00:00, stLocal == (Month=1, Day=1, Year=1, DayOfWeek=1, Hour=1, Minute0, Second=0, toDateTime=01/01/0001 01:00:00), sourceTimeZoneInfo == (Bias=-60, DaylightBias=-60, DaylightName=Europe de l’Ouest (heure d’été), StandardBias=0, StandardName=Europe de l’Ouest)
31/01/2013 12:15:08 ***Exception***
Error Inserting Activity: Year, Month, and Day parameters describe an un-representable DateTime.
at Act.Outlook.Win.Integration.ActivityService.CreateNewActivity(SerializableAppointment serializableAppointment, String activityType, DateTime start, DateTime end)
at Act.Outlook.Sync.Common.ActActivitySyncProvider.CreateItemData(OutlookDataItem sourceItemData)
31/01/2013 12:15:08 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivities Method===
31/01/2013 12:15:08 ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivityTypes Method===
31/01/2013 12:15:08 ===Enter In Act.Outlook.Integration.Utility.GetOutlookAppointmentList Method===
31/01/2013 12:15:08 ===Exit from Act.Outlook.Integration.Utility.GetOutlookAppointmentList Method===
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\ACT_Database_ATLANTICOM2013_Appointments.metadata
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Done Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Exit InitializeMetadataStore
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\OutlookAppointments.metadata
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Done Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Exit InitializeMetadataStore
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\OutlookAppointments.metadata
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Done Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Exit InitializeMetadataStore
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\ACT_Database_ATLANTICOM2013_Appointments.metadata
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Done Opening metadata file
31/01/2013 12:15:08 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:08 Exit InitializeMetadataStore
31/01/2013 12:15:08 ===Enter In Act.Outlook.Win.Integration.ContactService.GetAllSyncSets Method===
31/01/2013 12:15:09 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContactCount Method===
31/01/2013 12:15:09 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContacts Method===
31/01/2013 12:15:09 ===Enter In Act.Outlook.Win.Integration.ContactService.GetSyncSetContacts Method===
31/01/2013 12:15:09 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContacts Method===
31/01/2013 12:15:10 ===Enter In Act.Outlook.Win.Integration.ContactService.GetSyncSetContacts Method===
31/01/2013 12:15:10 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContacts Method===
31/01/2013 12:15:10 ===Enter In Act.Outlook.Win.Integration.ContactService.GetSyncSetContacts Method===
31/01/2013 12:15:10 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContacts Method===
31/01/2013 12:15:11 ===Enter In Act.Outlook.Win.Integration.ContactService.GetExternalContactList Method===
31/01/2013 12:15:11 ===Enter In Act.Outlook.Win.Integration.ContactService.GetExternalContactList Method===
31/01/2013 12:15:11 ===Enter In Act.Outlook.Integration.Utility.GetOutlookContactList Method===
31/01/2013 12:15:53 ===Exit from Act.Outlook.Integration.Utility.GetOutlookContactList Method===
31/01/2013 12:15:53 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:53 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\ACT_ATLANTICOM2013_Contacts.metadata
31/01/2013 12:15:53 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:53 Opening metadata file
31/01/2013 12:15:53 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:53 Done Opening metadata file
31/01/2013 12:15:53 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:53 Exit InitializeMetadataStore
31/01/2013 12:15:53 ===Enter In Act.Outlook.Win.Integration.ContactService.GetCRCString Method===
31/01/2013 12:15:53 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContactFields Private Method===
31/01/2013 12:15:53 ===Enter In Act.Outlook.Win.Integration.ContactService.GetCRCString Method===
31/01/2013 12:15:53 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContactFields Private Method===
31/01/2013 12:15:53 ===Enter In Act.Outlook.Win.Integration.ContactService.GetCRCString Method===
31/01/2013 12:15:53 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContactFields Private Method===
31/01/2013 12:15:53 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:53 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\OUTLOOK_ATLANTICOM2013_Contacts.metadata
31/01/2013 12:15:53 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:53 Opening metadata file
31/01/2013 12:15:53 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:53 Done Opening metadata file
31/01/2013 12:15:53 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:53 Exit InitializeMetadataStore
31/01/2013 12:15:54 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContactData Method===
31/01/2013 12:15:54 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContactFields Private Method===
31/01/2013 12:15:54 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContactData Method===
31/01/2013 12:15:54 ===Enter In Act.Outlook.Win.Integration.ContactService.GetContactFields Private Method===
31/01/2013 12:15:54 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:54 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\OUTLOOK_ATLANTICOM2013_Contacts.metadata
31/01/2013 12:15:54 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:54 Opening metadata file
31/01/2013 12:15:54 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:54 Done Opening metadata file
31/01/2013 12:15:54 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:54 Exit InitializeMetadataStore
31/01/2013 12:15:54 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:54 In InitializeMetadataStore : File Name = C:\Users\Atlanticom\AppData\Roaming\ACT\ACT Data\Outlook Sync\ACT_ATLANTICOM2013_Contacts.metadata
31/01/2013 12:15:54 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:54 Opening metadata file
31/01/2013 12:15:54 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:54 Done Opening metadata file
31/01/2013 12:15:54 Act.Shared.Sync.BaseSyncProvider: 31/01/2013 12:15:54 Exit InitializeMetadataStore
31/01/2013 12:15:55 ===Exit from Act.Outlook.Sync.Common.Scheduler.SynchronizeAll Meth
If i change regional settings from France to English, i can't solve my problem, i get anothers...
Could you help me to find THE solution ??
Merci beaucoup !
Christophe
02-11-2013 10:05 AM
Greig Hollister
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
02-11-2013 10:56 PM
Hi Greig, i'm very happy to get an answer...whatever i create an activity directly from Outlook or from my iPhone, i get the same problem...!
02-22-2013 05:49 AM
Hi everybody !
Any idea ??
I tried to change Time zone with Actdiag, but it still the same error :
Context : during activity to Sage Act from Outlook
Description : error inserting activity : year, month and day parameters describe an un-representable Date-time
Exception : Act.Framework
Source : Act.Framework
Why can I sync activities from ACT to Outlook and not from Outlook to ACT ??
Thank you everybody ...