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Act! Crashing when trying to send email

New Member
Posts: 17
Country: USA

Act! Crashing when trying to send email

Act v18

Windows 10

Outlook 2013

 

Yesterday I was able to click on the email address in individual contacts in Act, and Outlook would open a new message window with the email address populated.


Now this morning when I do the same, Act! immediately crashes out. Doesn't matter whose email address I click on, Act! crashes. Outlook doesn't crash. 

 

Help!

Copper Contributor
Posts: 19
Country: United States

Re: Act! Crashing when trying to send email

Hi Kevin,

 

Have you applied Hotfix 5?

 

Jeff

New Member
Posts: 17
Country: USA

Re: Act! Crashing when trying to send email

Hi Jeff,

 

According to Act!, my software is completely up to date - went through "Act Notifications" in the Help tab to get Hotfix 5 and it told me that "You already have the latest version of Act!"

Copper Contributor
Posts: 19
Country: United States

Re: Act! Crashing when trying to send email

Have you tried rebooting?

New Member
Posts: 17
Country: USA

Re: Act! Crashing when trying to send email

Did that too. Still crashes when I try to start an email from Act.

Silver Super Contributor
Posts: 2,328
Country: USA

Re: Act! Crashing when trying to send email

Have you tried deleting your temporary files?


Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
-------------------------------------------------------------------------------------
Stan Smith
ACT! Certified Consultant
ADS Programming Services, Inc.
(205) 222-1661
www.adsprogramming.com
www.actwebhosting.com
Click Here to Purchase Act!
New Member
Posts: 17
Country: USA

Re: Act! Crashing when trying to send email

Temporary files...as in, in my browser? 

New Member
Posts: 17
Country: USA

Re: Act! Crashing when trying to send email

UPDATE: 

When I select "Run as Administrator" for both Outlook and Act!, clicking on email addresses in Act! brings up the Outlook window with no problem. 

However, when I try to send an email template, or attempt a mail merge, either of two results occurs:

1. The merge progress bar comes up, but disappears without doing anything; or

2. The merge starts - shows "processing 1 of 1" - and then Act! crashes again. 

Silver Super Contributor
Posts: 2,328
Country: USA

Re: Act! Crashing when trying to send email

Windows temporary files.  There is a cleanup tool in Windows that will get rid of temporary files.  I use CCleaner.  There is a free version of CCleaner that you can download and use.

 

Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
-------------------------------------------------------------------------------------
Stan Smith
ACT! Certified Consultant
ADS Programming Services, Inc.
(205) 222-1661
www.adsprogramming.com
www.actwebhosting.com
Click Here to Purchase Act!
Bronze Elite Contributor
Posts: 1,409
Country: United_Kingdom

Re: Act! Crashing when trying to send email

I note that at the top of this blog you were asked if you had applied Hotfix 5 and you answered that ACT said you had an up to date version. 

ACT generally only checks Service Patch releases and not Hot Fixes.  You have to download Hotfixes manually, link below.

 

http://www.act.com/resources/downloads