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Act! Cloud Outlook Integration

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Copper Super Contributor
Posts: 104
Country: Australia
Accepted Solution

Act! Cloud Outlook Integration

Installed Outlook plugin from Act! Cloud on Windows 10, Outlook 2016 32bit.  and getting an error that it won't load.  I've checked the load behaviour and is set to 3.  See screenshots for more details.  not sure if something is missing that is required.  the installer did not prompt to say anything was missing.  They have never had the desktop version of act! installed before.  Tried a couple of times to install running installer as admin etc.  Any suggestions or has anyone else had issues installing this?

 

After install the addon is not enabled.

image.png

You can see it is inactive here.

image.png

 

 

I enable and don't see the icons in Act!, I then close and open outlook again and this time I see this error

image.png

 

I then checked the load behaviour and is set to 3

image.png

 

I then checked the current user registry but it appears to be missing.

image.png

 

Thanks

Damon

 

 

 

 


Accepted Solutions
Solution
Accepted by topic author Damon_T
4 weeks ago
Copper Super Contributor
Posts: 104
Country: Australia

Re: Act! Cloud Outlook Integration

Just to give an update on this issue.  Turns out the issue is related to the version of Office installed.  It was not the fully installed version and missing some of the components required to work.  Reinstalled full version of Office and all working now.

 

Cheers

Damon

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All Replies
Nickel Super Contributor
Posts: 439
Country: Germany

Re: Act! Cloud Outlook Integration

The solution lies in your question: add the reg key to HKCU.
Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Copper Super Contributor
Posts: 104
Country: Australia

Re: Act! Cloud Outlook Integration

I've tested this on another instance of windows 10 and O365 and it installs correctly, The HKCU does not have act! addins so that is not the issue.

Tuned Listener
Posts: 8
Country: India

Re: Act! Cloud Outlook Integration

It might be outlook profile issue. Give it a shot in different outlook profile.

Solution
Accepted by topic author Damon_T
4 weeks ago
Copper Super Contributor
Posts: 104
Country: Australia

Re: Act! Cloud Outlook Integration

Just to give an update on this issue.  Turns out the issue is related to the version of Office installed.  It was not the fully installed version and missing some of the components required to work.  Reinstalled full version of Office and all working now.

 

Cheers

Damon

Tuned Listener
Posts: 8
Country: India

Re: Act! Cloud Outlook Integration

Sounds good!!!