03-01-2020 01:06 AM
One of our users is getting the "Act! address book service is not properly configured or or the *.pad is locked" error whenever he starts Outlook. I can click YES to configure and it shows what appears to be a valid config. Oddly after clicking OK/Close the box goes away and then comes up again. If I click YES on this one it just disappears and loads Outlook as expected.
This is for Act! Premium Version 126.96.36.199, Update 4. Office 365 V1908. I have tried completly removing Office 365 & Act and then reinstall Office first followed by Outlook. Still no luck :-(
This machine was originally a Windows 8.1 Pro machine that was upgraded to Windows 10.
Any ideas how to permanently fix this issue?
03-02-2020 11:41 AM
Try the below steps.
4. Copy both of these files and paste them in to either C:\Windows\SysWOW64 (64-bit Operating Systems) OR C:\Windows\System32 (32-bit Operating Systems).
5. Allow the files to overwrite the existing files of the same name when prompted and then open outlook.
Please Note: It may be necessary to create a NEW local administrator account to complete these steps.