05-15-2014 08:34 AM
I have a user that when we try to use a word custom template it is coming up blank. with nothing at all in it. Word pops up and there isnt even a blank page to type on just the ribbon and the rest of the screen is grey. I can go to the other three computers that have act installed and opens and fills all the information no problem. it is a windows 7 machine office 2007 tried 2010 and downgraded as the was the only difference in the machines and act 2013 premium.
05-08-2018 09:06 AM
I have modified an existing template. When I do the merge - WORD flashes in the systrat and when I open it it is a blank page - nothing - not even a word doc.
ACT v20/Office 16 (Office 365 download) Other times I get a com error
Unable to cast COM Object of type “Microsoft.Office.Interop.Word.ApplicationClass’ to interface type “’Microsoft.Office.Interop.Word._Application’.
This operation failed because the QueryInterface call on the COM component for the interface with ID 00020970-0000-0000-C000-000000000046}’ failed due to the following error: The RPC server is unavailable (Exception for HRESULT: 0x80706BA).
Dead in the water here. This seems to have started since I downloaded and installed V20
05-09-2018 02:47 AM