05-15-2014 08:34 AM
I have a user that when we try to use a word custom template it is coming up blank. with nothing at all in it. Word pops up and there isnt even a blank page to type on just the ribbon and the rest of the screen is grey. I can go to the other three computers that have act installed and opens and fills all the information no problem. it is a windows 7 machine office 2007 tried 2010 and downgraded as the was the only difference in the machines and act 2013 premium.