05-11-2012 07:14 AM - edited 05-11-2012 07:15 AM
I just updated the Network Sync application with this update:
Sage ACT! 2012 Premium SP2 Network Sync Service
After the update, the service will not start and I get the following error message:
If I uninstall Network Sync and re-install the previous version, it works agian.
Is this update only for (access via web) or is it for either version of Act!?
05-11-2012 09:14 AM - edited 05-11-2012 09:15 AM
This message would indicate an access issue on the local machine, and is mot likely caused by User Account Control. Right-click on the service from the Programs list on your Start Menu, select Properties, go to the Compatibility tab, and check the box to Run As Administrator. Save your settings and start the sync service. If this does not resolve, then disable User Account Control per the instructions in this Knowledgebase article:
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
05-11-2012 07:46 PM
Greig, thanks for the replay.
I just re-installed the update for the fourth time and it worked. I did not have to use the compatability setting.
I don't know what the problam was/is with the update but I did exactly the same thing each time I tired to upgrade so I don't know why it worked this time and not the others.