04-06-2011 01:16 PM
I was working on adding contacts. I had entered about 500 names. I looked up and the contact count went to 1. I thought that perhaps I had hit a filter by mistake. So I shut down the program and restarted it, nothing, turned off the computer and restarted and nothing. I have run actdiag and re-index and all the other options and no use. I read somewhere that there was a type of undelete contacts, but it was an old post and that option does not seem to be there, but I can not for the life of me understand why they would remove such a great tool. Any advice? I had only worked on the database a few days and my last restore point was before I added the 500 names and all the contact info.
I would be grateful for any help.
04-06-2011 01:30 PM
Are you sure you are accessing the right database? Is it possible that there is a database with a similar name that has your 500 contacts?
04-06-2011 01:36 PM
04-06-2011 01:38 PM
04-06-2011 01:44 PM
04-07-2011 06:01 AM
04-07-2011 06:46 AM
Sorry to hear about the problems with your contacts. How exactly are you entering in your contacts? One at time? Using the Duplicate Contact option? Importing? When you deleted a contact, was the option to delete the entire lookup selected? Also, there is way to see if the contacts are truly gone or just not accessible:
- From your Windows Start menu, choose either Run or go to the Search box...type in actdiag
- When the ACT! Diagnostics tool comes up, click Databases > Database List, find your database, then click to the left of it to highlight
- Right-click on your database, then select Database Reports > Database Structure >Table Recordcounts Reports
- Run this report and near the top of the report it will give you the number of contacts in the database.
Also, try adding some contacts to the Demo database (ACT2011Demo) and see if the same thing happens.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
04-07-2011 07:38 AM
I had imported them before from Excel and was going through them one by one, going online and updating them. Both times I lost the data, I was just deleting one file by right clicking the contact form and choosing delete. I have imported the files again from the backup copy. If it happens again. I will do as you advised. I have not set the program to back up every hour so I hope I will not loosed the data again.
thanks for your detailed help.