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Act! 2011 and Outlook Fail

New Member
Posts: 3
Country: USA

Act! 2011 and Outlook Fail

Network Components:

Act! Premium 2011 Version 13.1.111.0. Hotfix 1

Microsoft Outlook 2007

Local database

Windows 7 Home Premium 64-bit

 

 

We attempt to Sync Outlook and ACT. We receive a failure on the Outlook sync. If we individually sync the components, only the Calendar syncs successfully.Below is the error message from the event log. We confirmed the ACT! Scheduler is running under services. User is administrator on the PC. 

 

Log Name:      Application
Source:        Sage ACT! Scheduler
Date:          4/1/2014 1:32:38 PM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      XXXXX-Laptop
Description:
Service cannot be started. System.Exception: Unable to start scheduler service. ScheduledItems count is less than or equal to 0.
   at Act.Scheduler.SchedulerService.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Sage ACT! Scheduler" />
    <EventID Qualifiers="0">0</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-04-01T18:32:38.000000000Z" />
    <EventRecordID>90751</EventRecordID>
    <Channel>Application</Channel>
    <Computer>XXXXXX-Laptop</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Service cannot be started. System.Exception: Unable to start scheduler service. ScheduledItems count is less than or equal to 0.
   at Act.Scheduler.SchedulerService.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)</Data> 

Copper Elite Contributor
Posts: 232
Country: Germany

Re: Act! 2011 and Outlook Fail

Hi,

 

why are you trying to syncronise to outlook?

what version of office are you using (32bit or 64 bit)

 

regards

 

Ingo Lange

ACC since 1995
Developer of Addons for ACT

CrmAddon Factory
+1 203 541 0040
New Member
Posts: 3
Country: USA

Re: Act! 2011 and Outlook Fail

We would like all of our Contacts to be poopulated into the database. The version of Office is 32bit

Bronze Contributor
Posts: 1,276
Country: USA

Re: Act! 2011 and Outlook Fail

Make sure that Outlook is not set to run as administrator.  That can make this not work.  Seems odd, but true.

Patricia Egen
Certified ACT! Consultant, Trainer, Developer
www.egenconsulting.com
(423) 875-2652

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New Member
Posts: 3
Country: USA

Re: Act! 2011 and Outlook Fail

Hi Patricia, 

 

Thanks for the response. We checked and confirmed that Outlook is not running as Admin. We restarted the laptop and relaunched Outlook to try from clean run, but still a failure with the same error in event viewer.

Copper Elite Contributor
Posts: 232
Country: Germany

Re: Act! 2011 and Outlook Fail

Hi,

 

so you want the outlook contacts in ACT? in that case i would recomend to export the contacts in outlook, and then import them in ACT via the File|import feature.

 

regards

 

Ingo Lange

 

 

ACC since 1995
Developer of Addons for ACT

CrmAddon Factory
+1 203 541 0040