We attempt to Sync Outlook and ACT. We receive a failure on the Outlook sync. If we individually sync the components, only the Calendar syncs successfully.Below is the error message from the event log. We confirmed the ACT! Scheduler is running under services. User is administrator on the PC.
Log Name: Application Source: Sage ACT! Scheduler Date: 4/1/2014 1:32:38 PM Event ID: 0 Task Category: None Level: Error Keywords: Classic User: N/A Computer: XXXXX-Laptop Description: Service cannot be started. System.Exception: Unable to start scheduler service. ScheduledItems count is less than or equal to 0. at Act.Scheduler.SchedulerService.OnStart(String[] args) at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state) Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Sage ACT! Scheduler" /> <EventID Qualifiers="0">0</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2014-04-01T18:32:38.000000000Z" /> <EventRecordID>90751</EventRecordID> <Channel>Application</Channel> <Computer>XXXXXX-Laptop</Computer> <Security /> </System> <EventData> <Data>Service cannot be started. System.Exception: Unable to start scheduler service. ScheduledItems count is less than or equal to 0. at Act.Scheduler.SchedulerService.OnStart(String[] args) at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)</Data>
Thanks for the response. We checked and confirmed that Outlook is not running as Admin. We restarted the laptop and relaunched Outlook to try from clean run, but still a failure with the same error in event viewer.
so you want the outlook contacts in ACT? in that case i would recomend to export the contacts in outlook, and then import them in ACT via the File|import feature.
