Act 2011 Premium slowness when switching between Contacts & Calendar

[twieczorek]

Client purchased a new Dell desktop machine. Their IT person installed their copy of Act! Prem 2011. Machine has 8 Gb of RAM. Windows Pro 7 with UAC turned off.

I viewed it personally when client switches between Calendar and Contact views. I ran Database diagnostics (clean-up & reindex) to no avail.

Shared database, but the slowness is happening on the "server". None of the other 3 workstations has this issue. The lag is especially noticeable taking 3-4 seconds for the Contact view to appear.

Has anyone else experienced this issue?

[wellmet]

Dell has had some issues in the past with bad .NET installs.  I don't know if that is the problem in this case but it might be worth a look.  Two other things to check are the page file size (make sure it is at least 1.5 times the amount of memory on the system I generally go with 2 times the amount) and the second is the video driver.  Make sure you have the latest update.

Stan

[Marc Fink]

Hi, 

wellmet may be right. i would try to completely uninstall .net and install it from the bottom.

We have had questions about .net more often so we created a knowledge base step-by-step entry on how to do it.

You can visit it here:

https://kayako.crmaddon.com/index.php?/Knowledgebase/Article/View/150/0/how-to-remove-net-dot-net-fr...

I hope this does help for you.