Community
Showing results for 
Search instead for 
Do you mean 
Reply

Act 2011 Premium Web Import via Remote Desktop Sharing

New Member
Posts: 1
Country: USA

Act 2011 Premium Web Import via Remote Desktop Sharing

Hi,

 

We've been using Act on individual machines and decided to go for a centralized web version for data integrity purposes.  We installed it on a server and created user accounts.  Access via the web works fine.  We have 4 licenses and each have our own set of contacts, companies and opportunities.  I have administrator privleges but I am not colocated with our server.  I created a MS remote desktop connection and can access the server via RDP. 

 

Here is the problem.  When I access remotely and try to do a file import of say Contacts, everything goes smoothly and completes but then there are no contacts that have been imported.  I've tried it with CSV and Text files to the same end.  I have even copied the CSV file to the desktop on the remote server and tried that.

 

Importing locally is easy.  What am I missing with the remote import?

 

Thank you for you help,

 

Alex

Bronze Elite Contributor
Posts: 2,548
Country: New_Zealand

Re: Act 2011 Premium Web Import via Remote Desktop Sharing

For a quick solution setup synchroniation between the web server and the remote machine. Import into ACT! on the remote and then synchronise. 

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog