05-31-2011 09:02 PM
I am getting hit and miss on updating to Hotfix 5, half the PC says it not the correct version and the other half are showing Hotfix5 installed. I am doing this going from Hotfix 3 to 4 to 5, and I dont get why it doing this, anyone seen this issue before ?
05-31-2011 10:28 PM
06-01-2011 07:18 AM
It's my understanding as long as you have the service pack 1 (SP1) Hotfix 1 installed first then you can jump right to Hotfix 5.
Hope this is helpful,
06-02-2011 10:35 AM
What iam noticing is anyone running Windows 7 is unable to go from HF3 to HF5, only to HF4.
But all the XP machine dont error out like the windows 7 boxes.
We currently had all the machines at HF3. Ironically, the Server copy that holding the database is running on Windows 2008 and was able to upgrade to HF5.
06-02-2011 11:32 AM
You will want to verify the build of ACT! 2010 on each machine. This is done through the Help > About ACT! option.
For 2010 there are 2 major builds: 12.0 and 12.1. Build 12.0 has available a hotfix 4. Build 12.1 has available a hotfix 5.
If the build is 12.0, it will not be able to apply the SP1 Hotfix 5 until it has been updated to the 12.1 build.
Here is an article with instructions for applying SP1: KB Article 25927
Here is an article with instructions for applying SP1 HF5: KB Article 25996