I'm trying to figure out a logical way to use the opportunities feature in act. Currently we don't and have never used it in previous versions (I know, what waste).
In a nutshell: My company supplies ingredients which we quote to clients when they call or we cold call them.
1.The probability might confuse my sales people. So I think I might throw it out. Is that dumb?
2. Let's say someone wants a quote of like 3 items (apples, oranges, grapes). Is it suggest to make a seperate opportunity for each one? Or Name the opportunity "apple orange and grape quote".
I'm guessing I'd use the opportunity function to keep up on follow ups, right? Is that what it's meant for?
Thanks everyone. Your advice and input is always appreciated.