01-20-2011 06:16 PM
I'm sorry if this has been discussed before, but I'm new to ACT!. I'm trying to connect ACT! and Outlook 2007 to show email history. I've found posts that say it can't be done, to remove Word as editor,etc.. Can emails in ACT! 2009 and Outlook 2007 record in ACT! history? Thanks.
01-20-2011 10:31 PM
The MS Word issue was for ACT! 2007, or earlier.
See this ACT! Knowledge Base article -
01-21-2011 07:36 AM
ACT! 2009 will support Outlook 2007. Please see KB Article 22983 for setup instructions. You may also want to look at KB 21428 and KB 23020. If you have any issues with the emails not recording in history after you have gone through the proper setup, then see KB 19948.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.