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Act 2009 & Windows 7: Handle 0 is not valid when printing

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Copper Contributor
Posts: 61
Country: United Kingdom
Accepted Solution

Act 2009 & Windows 7: Handle 0 is not valid when printing

One of our users is now on Windows 7 and is getting the following error when trying to print from within ACT.

 

"Handle 0 is not valid"

 

UAC is off, and I set ACT to run in XP compatibility mode, but still the error persists. Any thoughts/ideas/suggestions?

 

James


Accepted Solutions
Solution
Accepted by gmartin (Platinum Super Contributor)
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 61
Country: United Kingdom

Re: Act 2009 & Windows 7: Handle 0 is not valid when printing

Many thanks for your suggestion Greig, my colleague reinstalled his printer drivers and that seems to have solved his problem.

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Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Act 2009 & Windows 7: Handle 0 is not valid when printing

[ Edited ]

Hello James,

You can also try manually rebuilding the ACT! preferences file on that user's machine. Please see the second section of  KB Article 14770 for instructions to manually rebuild preferences.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Solution
Accepted by gmartin (Platinum Super Contributor)
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 61
Country: United Kingdom

Re: Act 2009 & Windows 7: Handle 0 is not valid when printing

Many thanks for your suggestion Greig, my colleague reinstalled his printer drivers and that seems to have solved his problem.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Act 2009 & Windows 7: Handle 0 is not valid when printing

James,
Thank you for the update. I will go ahead and add updating/replacing the printer driver as a possible solution in our Knowledgebase.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.