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Act! 2009 Restore failed with exception in XCEED library.

New Member
Posts: 1
Country: United States

Act! 2009 Restore failed with exception in XCEED library.

My client is using Act! 2009 Premium for Web and we determined that the server it was running on was unstable--OS Issues. I planned to reinstall Act! on a fresh install.

 

Given my experience with backups that don't work, I set up a VM and installed everything as described to verify the backups they had been making.

 

The backups include their attachments. The final Zip file was 7.7GB.

 

When I tried to use this file to restore the database, the application gave me a System.IndexOutOfRangeException. Ultimately I had to backup the DB by itself and copy all 8.9GB of attachments separately.

 

Is this a known issue as I couldn't find any info in the product KB.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Act! 2009 Restore failed with exception in XCEED library.

How many actual files are in your Attachments folder?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.