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Act 2009 (11) Internet Sync - Unable to acquire sync server object

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Copper Contributor
Posts: 5
Country: United States
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Act 2009 (11) Internet Sync - Unable to acquire sync server object

I have both Internet Sync and Network Sync on the same Web server which hosts our Act 2009 database. Network Sync works just fine. Internet Sync gives me the following error:

 

Unable to acquire sync server object. Server Error Description: Failed to setup local sync entity. Datastore is inaccessible Contact your administrator for assistance.

 

After installing the Internet Sync Service I did the following:

 

1. I corrected the database name and machine name on the hosting Server 2003 - C:\Documents and Settings\All Users\Application Data\ACT\ACT for Windows 11\SyncConfigFile.xml.

2. I then restarted the iis services.

3. My database sync is set to the correct machine and folder http://<server name>/ActInternetSync

4. My firewall settings are setup to allow http onto this mail server.

 

I'm at a loss. I'm thinking there must be a permission I need to set on the server itself. Any help would be appreciated since I am new to the Act setup.

 

Thanks,

Kevin


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Solution
Accepted by topic author sirbenel
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: Act 2009 (11) Internet Sync - Unable to acquire sync server object

Kevin,

 

Try just adding the annoymous access and IIS account with modify permissions.

 

 

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Copper Contributor
Posts: 5
Country: United States

Re: Act 2009 (11) Internet Sync - Unable to acquire sync server object

Well, the following worked, even though I'm not sure I like the work around.

On the Databases folder  "C:\Documents and Settings\Administrator\My Documents\ACT\ACT for Windows 11\Databases" I had to add the Everyone user to the security tab and give them modify rights. I hope there is a better method. The installed user during setup was the Administrator account. I would think I shouldn't have to set up the Everyone user account in this manner.

 

Any thoughts? Smiley Surprised

Solution
Accepted by topic author sirbenel
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: Act 2009 (11) Internet Sync - Unable to acquire sync server object

Kevin,

 

Try just adding the annoymous access and IIS account with modify permissions.

 

 

Copper Contributor
Posts: 5
Country: United States

Re: Act 2009 (11) Internet Sync - Unable to acquire sync server object


dlunceford wrote:

Kevin,

 

Try just adding the annoymous access and IIS account with modify permissions.

 

 


 

Is the IIS account with the modify permissions any more secure than the Everyone account?
Moderator
Posts: 4,395
Country: USA

Re: Act 2009 (11) Internet Sync - Unable to acquire sync server object

New Member
Posts: 1
Country: United States

Re: Act 2009 (11) Internet Sync - Unable to acquire sync server object

Help  -

 

I am unclear.  in the http://server/ActInternetSync      is the ActInternetSync a HTM page or something that hase to be set up?

 

These insturctions are so vauge

 

Enter the URL or IP of the ACT! Internet Sync Server: Type the address of the Internet page that you have already set up. If you are unsure what this is, please contact your network Administrator.

 

What does it mean a page you have to allready set up and then it never tells you how or what to set up in that page.  It just says refer to your administrator  I am the administrator